Site Reliability Engineer Leader

Job Description:

Location: Hartford, Connecticut (Onsite)

The SRE Leader will build and lead the Site Reliability Engineering function for the GPS Salesforce CRM and YAVA Self-Service platforms. The primary mandate is to reduce P1/P2 incidents by establishing the people, practices, governance, and engineering capabilities required to identify risk early, control change-related failures, improve detection, and prevent recurring incidents. The role creates shared standards, visibility, accountability, and preventive controls across application, infrastructure, security, and vendor teams.

• Define the SRE vision, charter, operating model, engagement model, and implementation roadmap.
• Recruit, manage, coach, and retain SRE engineers with a mix of software, infrastructure, observability, and production engineering expertise.
• Establish reliability standards including SLIs, SLOs, error budgets, and reliability policies for critical platform journeys.
• Lead the incident reduction program by analyzing P1/P2 incidents to identify systemic failure patterns and drive corrective actions.
• Strengthen change and upgrade controls by establishing risk-based review and validation requirements for changes affecting key platforms and dependencies.
• Set the strategy for end-to-end telemetry, synthetic monitoring, and dependency health to ensure monitoring reflects the user experience.
• Establish working agreements and maintain clear dependency ownership, support contacts, and escalation paths across teams.
• Represent platform reliability in major change, readiness, incident, and operational risk forums.

Experience: Demonstrated experience building or materially scaling an SRE function. Proven experience directly managing, coaching, and developing SRE engineers. Leadership experience across SRE, production engineering, platform engineering, Dev Ops, or large-scale technology operations. Experience driving reliability across organizational boundaries and influencing teams not in the direct reporting line.

Technical

Skills:

Strong command of SLIs, SLOs, error budgets, observability, incident management, resilience engineering, and production-readiness practices. Strong understanding of distributed systems, networking, DNS, load balancing, TLS, API gateways, cloud platforms, middleware, databases, and vendor dependencies. Executive communication skills with the ability to translate technical risk into business impact.

• Experience with enterprise CRM and Salesforce ecosystems.
• Experience with contact-center technology, CTI, telephony, real-time voice, or conversational AI platforms.
• Familiarity with IBM MQ, DB2, mainframe integrations, Imperva, F5, Five9, Azure, or Google Cloud.
• Experience in a regulated healthcare or another high-availability enterprise environment.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

• medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a…