Field Support Technician

Position type:
Full-time Contract Duration: 6 months

Location:

Hartford, CT

• Perform installation, testing, troubleshooting, and maintenance of structured cabling systems including CAT3, CAT5, CAT5e, CAT6, and fiber optic cabling.
• Install, configure, and support network infrastructure equipment including switches, routers, firewalls, IP phones, and wireless devices.
• Execute Move, Add, Change (MAC) requests, hardware break-fix activities, device replacements, and network connectivity support.
• Install power and data cabling within network closets, racks, cabinets, and data center environments.
• Perform cable patching, switch port optimization, carrier circuit testing, backup testing, and network closet clean-up activities.
• Diagnose and resolve cabling, connectivity, and network performance issues while ensuring compliance with service level agreements.
• Support Wi-Fi deployments, wireless access points, routers, roof-mounted antennas, and preventative maintenance activities.
• Coordinate with project managers, customer teams, and operations personnel to deliver projects and field service requests efficiently.
• Maintain accurate work order documentation, inventory records, service reports, and customer communications.
• Participate in on-call rotations and provide emergency support to meet customer operational requirements.

The ideal candidate will have:

• 5+ years of experience in data communications, network infrastructure, or structured cabling environments.
• Valid driver’s license and reliable vehicle with the ability to carry a 6-foot ladder
• Experienced in copper and fiber cabling installation, termination, testing, troubleshooting, and basic Cisco LAN/WAN networking support.

Preferred Skills & Qualifications

• Experience working in communications closets, data centers, and enterprise network environments.

This position is only open to applicants who can be engaged on a W-2 basis. 1099 contractors and Corp-to-Corp arrangements will not be considered for this position.

This position qualifies for a Referral Bonus amount of $250-$1000 dollars.  to learn more – Referral Program. Please email your referral details along with their resume to

Pay Range*: $25 - $28 per hour

* Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

• Medical & pharmacy coverage
• Dental/vision insurance
• 401(k)
• Health saving account (HSA) and Flexible spending account (FSA)
• Life Insurance
• Pet Insurance
• Short term and Long term Disability
• Accident & Critical illness coverage
• Pre-paid legal &  protection
• Sick time
• other types of paid leaves (as required by law)
• Employee Assistance Program (EAP)

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

• Named One of America’s Best Employers for New Grads by Forbes (2024)
• Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, )
• One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & Hire Genics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business…