ServiceNow Enterprise Architect - Senior Principal

Who You’ll Work With As a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems. We surround our technologists with interesting challenges, innovative minds, and emerging technologies.

What You’ll DoAs a Service Now Enterprise Architecture Business Process Consultant, you will serve as the voice of the business on Service Now Enterprise Architecture (EA) engagements and pre-sales activities across the architecture and technology portfolio landscape, including Application Portfolio Management, Technology Portfolio Management, business capability modeling, architecture roadmaps, and technology standards and lifecycle governance. You will lead process discovery, design future-state business processes, and translate business needs into actionable requirements and user stories that guide solution delivery.

You will engage confidently with both business and technology stakeholders, demonstrating high business proficiency, professional maturity, and executive presence. Your primary responsibility is strategic and functional, not technical. That said, this is a techno-functional role, and you bring enough platform depth and hands-on configuration experience to flex when an engagement calls for it: stepping in occasionally to help with development work or to back up the technical architect on a short-term basis.

You also carry a scrum master and product owner skillset and are expected to use it, running the team’s ceremonies, owning and grooming the backlog, and acting as solution owner for the workstream when an engagement is structured that way.
* Lead process discovery and design workshops to capture current-state processes, pain points, and future-state business process designs
* Translate business requirements into well-formed epics, user stories, and acceptance criteria for Service Now EA workflows spanning capability modeling, application rationalization, technology standards and lifecycle governance, architecture decision management, and roadmap planning
* Develop process maps, architect, application owner, and business capability owner personas, business capability maps, and target-state architecture roadmaps, and business process documentation that connect rationalization and modernization outcomes to platform capabilities
* Partner with clients using a future-focused mindset to understand their business processes, technology landscape, and transformation goals, aligning Service Now capabilities to measurable outcomes
* Lead and participate in design workshops, testing, deployment readiness, organizational change management (OCM), and end-user training activities across enterprise and public sector accounts
* Serve as scrum master for the delivery team, facilitating sprint planning, daily standups, backlog refinement, sprint reviews, and retrospectives, and keeping the team cadence and working agreements intact
* Act as product or solution owner for the workstream, owning the backlog end to end: prioritizing against business value, sequencing releases, managing scope trade-offs, and formally accepting completed work on behalf of the business
* Remove impediments and manage delivery flow, tracking velocity, burndown, and sprint commitments, and escalating blockers early to the engagement manager
* Facilitate estimation and capacity planning with the delivery team, including story pointing, sprint sizing, and release forecasting
* Coach client product owners and business stakeholders on agile ways of working, backlog hygiene, definition of ready and done, and the discipline of prioritizing by value
* Advise on enterprise architecture operating models, architecture review cadences, governance cadences, EA KPIs/metrics such as application redundancy, technology risk exposure, and standards adherence, OCM and training strategies, and adoption approaches that sustain business value after go-live
* Ensure solutions align to leading practices and out-of-the-box capabilities, challenging customization requests with process-first alternatives
* Flex into hands-on platform work on an as-needed basis: this is not a primary duty of the role, but you should be comfortable helping with configuration or development, or backing up the technical architect, when an engagement requires it
* Advise business…