Customer Identity and Access Management Specialist; Information Technology Analyst

The State of Connecticut, Department of Administrative Services is now seeking a Customer Identity and Access Management Specialist (Information Technology Analyst
1). The State continues its Digital Modernization journey—now in its sixth year—focused on improving access to programs and services and making government interactions easier for residents, businesses, and employees. As part of this effort, the State has established a robust and widely adopted Customer Identity and Access Management (CIAM) platform that serves as a cornerstone for secure, seamless digital experiences.

• Professional growth and development opportunities
• A healthy work/life balance to all employees

Visit our State Employee Benefits Overview page!

• Full-time, 40 hours/week
• Monday-Friday
• Located in Hartford, CT
• Hybrid work opportunity

This position is part of the Enterprise Architecture and Strategy (EAS) team within the Bureau of Information Technology Solutions (BITS) under the Department of Administrative Services (DAS). EAS plays a leading role in shaping the State’s digital ecosystem.

When you join the Enterprise Architecture and Strategy team, you’ll be contributing to the next phase of our modernization effort—leveraging new and emerging technologies such as passwordless authentication, verified and portable identities, and other advanced capabilities that elevate trust, usability, and security across state services.

If you enjoy working on impactful, citizen-focused initiatives and are excited by the opportunity to deepen your expertise in digital identity, authentication, and enterprise-scale architecture, this is a compelling role for a tech enthusiast who wants to grow their career as an Identity Expert.

• Providing first‑level support for the CIAM platform (Forge Rock)
• Onboarding new applications and projects requiring CIAM integration, including SAML 2.0, OAuth/OIDC, and Identity Gateway configurations
• Monitoring CIAM platform health using Azure‑based tools (Kubernetes, Linux, storage, logging, etc.)
• Supporting and maintaining IAM Kubernetes clusters and related cloud services such as Storage Accounts, Key Vaults, and Log Analytics
• Evaluating requests for CIAM feature enhancements and improvements
• Collaborating with IT peers, application developers, and end users to diagnose and resolve identity‑related technical issues
• Participating in infrastructure upgrades, disaster recovery exercises, and modernization efforts in accordance with established change management procedures
• Managing help desk tickets related to identity access, authentication issues, or CIAM integrations

• Responds to calls, email and personnel requests for technical support;
• Tracks status of all problems and monitors open problems;
• Resolves simple to moderate problems by providing support on hardware and software products;
• Resolves simple to moderate technical calls from customers;
• Acts as liaison between other technical staff, users and vendors regarding Help Desk and service requests;
• Monitors personal computer (PC) performance;
• Performs related duties as required.

• Diagnoses and resolves PC and simple software problems using a variety of diagnostic tools;
• Uses diagnostic tools to identify hardware and/or software problems and initiates repair;
• Rebuilds PCs and reconfigures user specific settings;
• Installs new software releases of simple to moderate complexity;
• Coordinates installation of and installs, modifies and maintains network components and PC hardware and/or software;
• Assists in implementation of network and/or system hardware and software upgrades and/or enhancements;
• Configures and installs terminal…