Lead AWS Cloud Engineer – Incident Management & Operations

State / Region / Province

Arizona, Connecticut, North Carolina, Texas

USA

Delivery

ITL USA

154843

Foundational|Service Management|ITIL

Technology|Cloud Platform|AWS Core services

Technical Skills 4

Technology|Infrastructure-Server Administration|Unix Server administration (HP-UX,IBM-AIX, Sun Solaris, Redhat Linux)

The Infosys Financial Services unit is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced technologies such as AI, cloud, and data-led innovation to help our clients accelerate growth and unlock business value. Our AI-driven solutions empower financial institutions to make smarter decisions, enhance customer experiences, and achieve operational excellence. Join us to be part of a pioneering team that is at the forefront of financial services transformation.

You'll have the opportunity to work with cutting-edge AI technologies, collaborate with industry experts, and contribute to transformative projects across banking, wealth management, and insurance sectors. If you're passionate about AI and eager to make a significant impact, the Infosys Financial Services unit is the perfect place for you to grow and excel.

• As a AWS Cloud Engineer, you will lead incident management for a leading client in the financial services sector, operating as the command center for business-impacting production incidents in a 24/7/365 environment.
• Drive high-priority incidents to resolution, lead large technical bridge calls, and partner with engineering teams on root cause analysis and operational improvements.
• Ability to lead response, triage and impact mitigation for high-priority and complex technology incidents, using the client's incident management processes.
• Ability to troubleshoot and find root cause quickly using monitoring, application performance management, wire data analytics and event correlation tools; drive a permanent fix or workaround.
• Need to be able to run and guide incident and technical follow-up calls with 20–100 participants, influencing other technical teams and articulating troubleshooting steps clearly.
• Need to act as the primary point of contact for management and stakeholders during business-impacting incidents, with timely status updates and proper functional and management escalation.
• Will be asked to partner with the Correction of Errors (COE) team on RCA documentation, lessons learned and implementation of enhancements.
• Understanding of how to analyze data across application protocols and infrastructure, including AWS, UNIX, DNS, LDAP, SSL, SMTP and FTP.
• Ability to track and report incident trends and metrics (MTTR, MTTD) to senior leadership; recommend enhancements and lead approved implementations.
• Must be able to collaborate with other teams to improve proactive monitoring and observability.
• Will need to participate in on-call rotation, including weekends and night shifts.

• AWS Certified Solutions Architect – Associate or above is a plus
• AWS Certified Sys Ops Administrator is a plus
• ITIL certification is a plus
• Open Telemetry, Signal Fx experience is a nice to have
• Experience with Splunk, Datadog or Dynatrace is a plus
• Knowledge of SRE practices (SLIs/SLOs, error budgets) is a plus
• Experience writing post-incident reviews is a plus

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates…