Customer Identity and Access Management Specialist

Introduction The State of Connecticut, Department of Administrative Services is now seeking a Customer Identity and Access Management Specialist (Information Technology Analyst
1). The State continues its Digital Modernization journey—now in its sixth year—focused on improving access to programs and services and making government interactions easier for residents, businesses, and employees. As part of this effort, the State has established a robust and widely adopted Customer Identity and Access Management (CIAM) platform that serves as a cornerstone for secure, seamless digital experiences.

What We Can Offer You:

Visit our State Employee Benefits Overview page!

Professional growth and development opportunitiesA healthy work/life balance to all employees

Position Details:

Full-time, 40 hours/week Monday-Friday Located in Hartford, CTHybrid work opportunity

The Role:

This position is part of the Enterprise Architecture and Strategy (EAS) team within the Bureau of Information Technology Solutions (BITS) under the Department of Administrative Services (DAS). EAS plays a leading role in shaping the State’s digital ecosystem.

When you join the Enterprise Architecture and Strategy team, you’ll be contributing to the next phase of our modernization effort—leveraging new and emerging technologies such as passwordless authentication, verified and portable identities, and other advanced capabilities that elevate trust, usability, and security across state services.

If you enjoy working on impactful, citizen-focused initiatives and are excited by the opportunity to deepen your expertise in digital identity, authentication, and enterprise-scale architecture, this is a compelling role for a tech enthusiast who wants to grow their career as an Identity Expert.
This position is responsible for providing day‑to‑day technical support and engineering services for the State’s enterprise Customer Identity and Access Management (CIAM) platform, a foundational component of the State’s multi‑year Digital Modernization initiative. The ITA1 will support identity integrations for agency applications, troubleshoot access issues, maintain platform reliability and security through established change management processes, and assist development teams with enhancements and new features.

The role will also participate in evaluating and adopting emerging identity technologies such as passwordless authentication and verified digital identities. Regular collaboration with agency stakeholders is required to ensure alignment with policies, standards, and best practices.

Duties include but are not limited to:

Providing first‑level support for the CIAM platform (Forge Rock)
Onboarding new applications and projects requiring CIAM integration, including SAML 2.0, OAuth/OIDC, and Identity Gateway configurations

Monitoring CIAM platform health using Azure‑based tools (Kubernetes, Linux, storage, logging, etc.)Supporting and maintaining IAM Kubernetes clusters and related cloud services such as Storage Accounts, Key Vaults, and Log Analytics Evaluating requests for CIAM feature enhancements and improvements

Collaborating with IT peers, application developers, and end users to diagnose and resolve identity‑related technical issues

Participating in infrastructure upgrades, disaster recovery exercises, and modernization efforts in accordance with established change management procedures

Managing help desk tickets related to identity access, authentication issues, or CIAM integrations

Selection PlanFOR ASSISTANCE IN APPLYING:
Check out our Applicant Tips on

How to Apply!

Need more resources?  Visit our Applicant Toolkit for additional support throughout the recruitment process. BEFORE YOU APPLY:
Meet

Minimum Qualifications:

Ensure you meet the

Minimu…