Information Technology Analyst Hybrid

Position: Information Technology Analyst 1 (40 Hour) (Hybrid)
Introduction

The State of Connecticut,Department of Administrative Services (DAS), Bureau of Information Technology Solutions (BITS) Agency Success team, is seeking to hire an Information Technology Analyst 1in service to the Connecticut State Library (CSL).

WHAT WE CAN OFFER YOU

Visit our new State Employee Benefits Overview page!

• Professional growth and development opportunities
• A healthy work/life balance to all employees

THE ROLE

The Information Technology Analyst 1 will primarily be responsible for supporting, maintaining, and enhancing the Connecticut State Library's digital platforms and business applications, including websites, content management systems, online forms, and web-based business applications.

POSITION HIGHLIGHTS

• Monday - Friday
• Full-time (40 hours per week)
• First shift (hours could vary)
• Location:
  
  Hartford, CT
• This hybrid position is eligible to apply for telework in accordance with the Telework Policy.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency Information Technology (IT) environment, this class is accountable for performing a range of information technology tasks and application development in an IT environment.

EXAMPLES OF DUTIES

• Supports and maintains public-facing content management systems (CMS) and digital service applications;
• Administers, configures, and troubleshoots web applications, PHP-based systems, and business applications;
• Plans, tests, and implements application upgrades, patches, enhancements, and new releases;
• Partners with business users, vendors, and technical teams to identify requirements, resolve issues, and improve application performance;
• Develops, maintains, and supports online forms, workflows, and digital business processes;
• Manages application security, user accounts, roles, permissions, and system configurations;
• Supports website content publishing, information architecture, accessibility compliance, and user experience improvements;
• Monitors and maintains integrations between websites, forms, databases, and third-party systems;
• Develops and maintains documentation, technical procedures, and user guides;
• Assists with application recovery, backup validation, and business continuity activities;
• Develops and supports SharePoint, Power Automate, and workflow automation solutions to improve operational efficiency;
• Coordinates application-related projects and collaborates with vendors, stakeholders, and technical teams to support digital initiatives;
• Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

• Considerable knowledge of data control functions;
• IT equipment and diagnostic tools;
• Knowledge of principles and techniques of computer programming;
• programming languages;
• principles of information systems;
• principles and concepts of network environments;
• computer operating systems;
• fundamental principles and theories of business and planning functions;
• principles and techniques of systems analysis, design and development;
• capabilities of computer equipment and technology;
• Considerable technical problem solving skills;
• logic and analytical skills;
• interpersonal skills;
• oral and written communication skills;
• Considerable ability to install and maintain microcomputer hardware, software and network components;
• Ability to prepare and maintain records, logs, reports, documentation, and manuals;
• write, test and debug computer programs;
• use programming development tools;
• identify, analyze and resolve simple business and technical problems.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Five (5) years of experience in information technology (IT) operations support, programming or another IT related support area.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

• help desk functions;
• installing and maintaining basic computer hardware and software;
• data communications, microcomputer support, production control or programming;
• performing any closely related basic technical support function.

NOTE:

For state employees basic technical support work is interpreted at the level of an Information Technology Technician.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

• College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
• A Master's degree in management information systems, computer science or electrical engineering may be substituted for the General and Special Experience.
• For state employees two…