Design Leader; Information Technology Manager

The State of Connecticut, Department of Administrative Services (DAS), Bureau of Information Technology Solutions (BITS), is recruiting for an Experience and Design Leader (Information Technology Manager
3).

The State of Connecticut’s Bureau of Information Technology Services (BITS) provides technology services and support to state agencies. Enterprise Solutions works with agencies and partners to improve digital services, applications, and shared capabilities that support agency staff and residents.

Visit our State Employee Benefits Overview page!

• Professional growth and development opportunities
• A healthy work/life balance to all employees

• Full Time
• First shift
• Monday through Friday
• Location:
  
  Hartford, CT
• Hybrid

The Experience and Design Leader will guide product strategy and experience work across Enterprise Solutions’ digital programs and enterprise applications. The position will partner with agencies and delivery teams to identify needs, set product direction, and improve services for residents and agency staff. Work includes product management, service design, user research, user experience, content, and accessibility.

• Develop and refine product strategies for digital programs and enterprise applications, aligning product direction with agency needs, resident and staff experiences, and organizational priorities.
• Lead and coordinate product management and experience and design services, including service design, user research, user experience, content, and accessibility.
• Partner with agencies and Enterprise Solutions teams to identify user and business needs, define product goals, and translate findings into product plans and prioritized work.
• Plan or oversee research activities such as interviews, usability testing, journey analysis, and prototype testing; use findings to inform product decisions.
• Guide teams in applying research findings, accessibility requirements, and design standards throughout planning, development, and ongoing service improvement.
• Coordinate product priorities, assignments, and capacity across experience and design functions.
• Develop and maintain reusable product practices, design guidance, and service patterns that support consistent, accessible digital experiences.
• Work with product, technical, content, accessibility, and agency partners to support delivery and evaluate results.
• Track and communicate measures related to user experience, accessibility, adoption, and service outcomes.

Within a state agency, information technology division these classes are accountable for the management and direction of information systems, applications development, systems maintenance, and similar information technology functions as well as technical and support staff.

• Plans, organizes and manages all operations and activities of an information technology services unit, division, function or location;
• Responsible for meeting all data processing or information technology needs of the respective unit, division, function or location;
• Establishes priorities for systems development and information technology projects in accordance with agency requirements;
• Coordinates, plans and manages solution architecture projects;
• Directs the planning, design and implementation of complex storage solution configuration;
• Develops plans for future utilization information technology services in the overall agency program;
• Within the financial resources of the agency ensuring the development of high quality, low-cost technology solutions aligned with the needs of the State and its agencies;
• Aligns information technology planning with the business strategy;
• Leads and influences…