Loss Claims Specialist, Major Case Casualty

Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

As a Large Loss Claims Specialist on the Major Case Casualty team, you will play a key role in managing and resolving some of AXA XL's most significant excess casualty and multinational casualty claims. You will work closely with your manager, fellow Claims Specialists, the Global Casualty Practice Leader and both in-house and external counsel to move claims toward resolution, while also regularly collaborating with clients, brokers and the Underwriting team.

Your primary focus will be to achieve the best possible outcomes for AXA XL and its clients by proactively resolving and settling claims. You will be responsible for analyzing complex coverage issues, gathering and organizing relevant information, ensuring reserves are adequate, mitigating risk exposure, managing litigation, and developing effective resolution strategies.

You will be performing complex work under limited supervision. As such, we will expect you to exercise sound judgment and decision making in accordance with specified policies and guidelines. You should possess a high level of procedural and/or technical knowledge that has been developed through extensive experience.

What will your essential responsibilities include?

• Technical claims management:
  Oversee technical aspects of claims, evaluate applicable AXA XL coverage, draft coverage position letters, analyze contracts, and effectuate risk transfer.
• Reserving and disposition:
  Ensure timely and adequate reserving, properly dispose of high exposure and complex claims, monitor reserving activity, and make timely adjustments to reserves as required.
• Loss investigation and claim management:
  Conduct loss investigations on all assigned claims, determine potential recoveries, maintain accountability for claims until settlement/closure, and adhere to agreed time and budget constraints.
• Documentation and communication:
  Maintain an accurate written record of relevant activities, ensure adherence to claims procedural and documentation standards, and provide accurate and timely claims status updates to internal and external customers.
• Relationship building and reporting:
  Regularly update the Claims Manager, build relationships with internal local and global AXA XL departments, and provide summaries and statistical reports as required.
• Customer focus and development:
  Anticipate and meet all internal and external customer needs, coach or train less experienced claim representatives, and maintain market awareness to maximize personal development.
• Claim file management:
  Ensure accurate, timely and complete claim files, including all relevant documents and correspondence, and maintain records in compliance with AXA XL's documentation standards.
• Expense management and Best Practices:
  Adhere to and manage expense budgets and ensure adherence to AXA XL Best Practices in all claims-handling activities.

You will report to the Practice Leader, Head of Major Case Casualty, Americas.

We’re looking for someone who has these abilities and skills:

• Advanced excess casualty and/or multinational casualty claims experience:
  Experience managing high exposure and complex claims. Demonstrated experience negotiating and settling complex claim files.
• Expert knowledge of coverage across multiple jurisdictions. Additionally, advanced experience analyzing coverage and writing coverage position letters, oftentimes without the assistance of coverage counsel.
• Excellent communication:
  Both verbal and written communication, presentation and negotiation skills. Able to communicate and negotiate effectively with internal and external stakeholders at various levels of sophistication.
• Collaborative…