Case Administrator

Sun Life U.S.

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need.

Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation.

We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

At Sun Life, we're driven by our

Purpose:

helping our Clients achieve lifetime financial security and live healthier lives.

Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

In this position, you will be a member of the Group Benefits Claims Shared Services team working on short term disability claims, with a specific focus on claim setup. This position will primarily be a production role, requiring the ability to regularly manage a high volume of tasks, adjust priorities when necessary based on the impact to our clients and effectively manage time.

The primary objectives of this position will be to:
Review new and existing claim documentation, create claim files, and follow up for missing information. Provide support to Case Managers by completing a variety of administrative tasks surrounding the adjudication of claims.

• Review new Short Term Disability (STD) documents
• Manages the special handling policies
• Participate in department initiatives and projects as needed
• Provide support to other teams in Shared Services
• Serve as an SME for new hires
• Set up new STD claims in Ultera, CHESS and GCS claim systems.
• Participate in training other team members as needed
• Provide input and recommendations and analysis to Management on business process

• Proficiency with Windows and Microsoft applications (MS Excel, MS Word)
• Good communication (oral and written) skills
• Excellent time management skill is required
• Ability to work in a fast paced, high volume and deadline driven environment
• Bachelor’s Degree, preferred
• Ability to work with a diverse range of people
• Ability to work and solve problems independently
• Must have a strong working knowledge of systems applications, and be comfortable using computers
• Should be results oriented, be able learn quickly and make sound decisions after appropriate training
• Ability to work independently or part of a team

Salary Range: $38,600 - $52,100 At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business.

We are dedicated to creating a work environment where everyone is rewarded for their contributions.

• Life is brighter when you work at Sun Life At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance,…