Environmental Director Claims - Complex Claims Unit

Director Claims - CH06AE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

The Environmental Claims Director is a seasoned leadership role within the Complex Claims Unit (CCU), responsible for providing strong tactical and strategic leadership, and managing all aspects of accounts assigned to team members. CCU is a highly specialized claim team responsible for the management of legacy/long-tail property and bodily injury claims made against our insureds, including high exposure and highly complex primary and excess environmental property damage and bodily injury claims including pollution, contamination, PFAS, climate change, and other emerging risks.

• Effectively train, coach and develop staff to enable them to perform their jobs and achieve individual and professional goals.
• Lead a team responsible for investigating, evaluating, negotiating, and resolving complex environmental and other long-tail liability claims.
• Provide strategic oversight and direction on coverage, liability, damages, allocation, litigation management, and settlement strategies involving high-severity exposures.
• Drive the development and implementation of innovative claim disposition strategies and pursue timely, effective claim resolutions.
• Monitor claim performance, financial results, reserving accuracy, settlement outcomes, and key operational metrics, identifying trends and implementing appropriate actions.
• Evaluate and communicate emerging industry developments, litigation trends, scientific developments, regulatory activity, and jurisdictional changes that may impact environmental and emerging risk exposures.
• Partner closely with Coverage Counsel, Operations, Reinsurance, Underwriting, Actuarial, Product, Risk Control, brokers, agents, outside counsel, consultants, and senior leadership.
• Oversee litigation strategy, including management of outside counsel, experts, consultants, and vendor partners.
• Ensure consistent, high-quality claim handling and exceptional customer service across the team.
• Build and maintain a high-performing, diverse, and inclusive team where individual strengths and perspectives are valued.
• Promote continuous improvement by identifying opportunities to enhance claim handling practices, operational effectiveness, and technological capabilities, including the use of data analytics and AI-enabled tools.

• Bachelor's degree preferred; advanced degree or other relevant professional designation, including JD, CPCU, AIC, ARM are a plus.
• Minimum of 3+ years of management experience.
• Significant experience handling environmental liability claims.
• Strong understanding of complex insurance coverage issues, including occurrence-based liability coverage, allocation, trigger theories, long-tail exposures and multi-year claim analysis.
• Strong business acumen, analytical and decision-making skills a must.
• Must be a change agent and provide influence and possess a high level of integrity.
• Demonstrated ability to properly evaluate claim and account exposures, including coverage, liability, damages and litigation risks to develop effective claim resolution strategies.
• Superior negotiation, communication, presentation and interpersonal skills.
• Ability to influence and collaborate effectively across business functions and with senior stakeholders.
• Strong analytical, critical thinking and decision-making skills.
• Demonstrated ability to lead and motivate a team to achieve operational and business objectives.
• Ability to prioritize competing demands and effectively manage…