VP, Emerging Markets Leader

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against:
We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work.

Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage –
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Position Summary:

Provide leadership and direction to the Emerging Markets (startup plans to $50M AUM) defined contribution and NQ plan client relationship function toward achieving superior client satisfaction and retention.

Job Responsibilities:

• Manage overall activities of staff responsible for maintaining and enhancing existing defined contribution client relationships, including education on the availability of investment products and cross-selling new products.

• Develop and lead strategy and analysis in support of business decisions related to service model enhancements and client/advisor retention and satisfaction

• Execute on defined goals and plans related to retention and expansion of solutions sets with existing clients

• Lead the development and continuous improvement of cross-product client solutions, processes, and engagement models to drive sales objectives and growth, client retention, participant outcomes, fee based revenue growth.

• Develop and deliver appropriate client service measures that drives the organization to achieve goals; develops processes in support of goals

• Lead regional relationship managers in developing and executing proactive, creative, and ongoing contact initiatives intended to identify and satisfy client and advisor needs.

• Strengthen existing and build new client and advisor relationships, respond to requests and inquiries and facilitate product expertise involvement, as needed.

• Work to enhance the company’s position in the marketplace; identify and recommend Industry best practices, deploy action plans to evolve business models and technologies.

• Lead integration of client-facing technology with external clients, advisors and internal product specialists, including training, data management and reporting.

• Coordinate relationship management activities with the sales, marketing, plan administration, and operations functions.

• Manage expenses and identifies improvement opportunities across service teams.

• Liaise with stakeholders, risk, compliance, and product teams to ensure a consistently excellent client experience.

• Foster an environment of ownership and accountability and empowers team members to make effective decisions.

• Provide leadership to management team including performance coaching and development opportunities to build a strong team to meet the demands of a constantly changing business and operating environment.

Knowledge/Skills/Abilities

• 15+ yrs. experience in financial services, preferably in Retirement

• Bachelor's degree or equivalent experience required, MBA a plus

• In-depth knowledge of Retirement products and services

• Strong leadership skills with experience in growing a high performance team

• Proven client relationship management experience in client retention and client satisfaction

• Proven experience in account acquisition and management of Retirement books of business

• Demonstrated ability to interact comfortably with all levels of the organization

• Excellent…