Accommodation Consultant

Job Description

Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work

The Accommodation Consultant (AC) is the subject matter expert related to accommodations and sits within a team of peer consultants who support Sun Life Clients including the employers, employees for exploring and implementing workplace accommodations, leave as an accommodation and plans for both keeping and returning employee’s to the essential functions of their job. In this role, you work within a team environment among a peer group and business partners with related subject matter expertise to service client needs related to absence, disability, and accommodations.

• Providing day to day support of Sun Life client’s regulatory obligations under the Americans with Disabilities Act (ADA) alongside and in collaboration with the client HR and management team, specific to both leave and non-leave workplace accommodations.
• Assisting Sun Life client’s and their employees in the detailed components of the ADA interactive process to gather and clarify medical information; to evaluate and identify accommodation options and to provide the client necessary guidance to make an informed accommodation decision.
• Facilitation and engagement in interactive dialogue with employees, medical professionals, supervisors, and HR business partners to assist employees who require workplace accommodations based upon a medical condition.
• Documentation and tracking of the request for accommodation including detailed points of contact and actions taken to coordinate the accommodation request.
• Assisting employers with development of essential function job descriptions.
• Collaborates with disability and absence specialists to evaluate and support cases for accommodation support and coordination.
• Working closely with Sun Life Legal to obtain advice concerning legal requirements.
• Independently staying current on disability policies, State and Federal laws as well as regulations surrounding Absence, ADA and other relevant legislation.
• Providing accommodation and return to work planning specific education to employers and employees.
• Partnering with external vendors and/or other resources to explore effective accommodation options as needed (e.g. Job Accommodation Network, EAP services, Ergonomic Evaluators…).
• Protecting and maintaining personal health information with a high level of confidentiality abiding by Sun Life procedures and by HIPAA and ADA requirements, rules, and regulations as applicable.
• Maintain claim file through up-to-date documentation of telephone calls and at-work/return to work activity as required by established procedures.
• Participate in formal and informal file discussions to assist with action items and to proactively identify potential for vocational services

• Ability to work with a diverse range of people
• Certification or Expertise in Human Resources, Disability Management, Vocational Rehabilitation, Absence and/or Accommodations
• 2-4 years’ claims, absence, accommodation, or customer experience in disability insurance industry
• Prefer direct experience in two or more of the following areas: managing Accommodations, Vocational Rehabilitation, RTW Services, Labor Relations, Absence Management, Disability Claim Management or Workers Compensation
• Experience with ADA (Americans with Disabilities Act) and FMLA (Family and Medical Leave Act)
• Ability to communicate effectively and professionally with a wide variety of both internal and external Sun Life business partners, peers and resources
• Attention to detail with documentation, reporting, and communication
• Strong organizational skills, including the ability to prioritize work and multi-task
• Facilitation skills in a variety of circumstances and with a wide variety of input. Ability to influence and teach. This influence translates into business needs and goals supporting a client’s human resource capabilities
• Self-directed with an ability to work independently and make independent judgments and decisions while also knowing when legal and compliance issues need to be escalated to Sun Life…