Security Account Supervisor

Company Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring a Security Account Supervisor. This Account Supervisor is responsible for managing all supervisory, training, and operations functions at the assigned customer site, ensuring operational excellence and compliance post orders, client instructions, and all internal procedures.

Starting pay rate $27.27 per hour

• Ensure execution of all operational aspects (technical and managerial) of the security contract at the assigned location; assign work tasks to Supervisors and Security Professionals and direct their work throughout the day
• Act as the first direct management contact for Shift Supervisors (if applicable to site) or for Security Professionals, regarding performance, operations, and department needs; responsible for supervising, motivating, coaching, and training; evaluate the work performance of Security Professionals and make recommendations regarding assignments
• Selection and placement of direct reports; design and implement career development and performance improvement plans
• Responsible for updating Post Orders, Operating Procedure manuals, and/or all other post and training information; ensure necessary guidance and directives are being properly maintained and implemented
• Conduct interviews and evaluate new employees; responsible for conducting on-the-job training, in coordination with Shift Supervisors, of new employees assigned to post, or when changes to post orders are made
• Develop and maintain on-the-job training/guidance materials; where applicable, coordinate with training team members; evaluate effectiveness of security procedures and develop and implement resolutions to deficiencies
• Oversee all reports, logs, and pass-downs generated by and for the Security Department; distribute communications and other information to Security Professionals at post
• Respond to minor incidents (internal to Security Professionals and/or external to client location) that occur, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner
• Collect and evaluate security logs and incident reports and compile information for communication to leadership teams; ensure reports are complete, concise, and professional; edit as necessary to ensure the highest level of quality is met
• Identify any personnel problems occurring at posts, such as payroll issues, employee relations complaints, or other concerns, and forward any such issues to Account Manager or Field Supervisor as appropriate; assist with investigations as directed by Account Manager, Branch Manager, or Corporate Human Resources Director
• Responsible for making recommendations for counseling and/or disciplinary action, including termination of employment for indirect reporting personnel; administer counseling or disciplinary action
• Respond to client or site emergencies as they arise, including ensuring appropriate communication to Account Manager, Field Supervisor, Branch and/or Regional Manager
• Maintain a positive client/security relationship through frequent tenant/client contact and support
• Ensure security office area is maintained and organized in a professional manner by security professional team members
• May occasionally perform Security Professional type job duties on an as needed basis, but under no circumstance will such duties exceed more than 50% of time in any given workweek

• High school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Current driver’s license if driving a company-owned or client-provided vehicle
• Minimum of three (3) years of professional-level security experience, preferably in a supervisory/management level role
• Ability to take initiative successfully handle and…