Security Account Supervisor

Security Account Supervisor

Job Location s

US-CT-Hartford

Requisition

Category (Portal Searching)
Account Manager

Business UnitAUS

Company Overview:

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal is hiring a Security Account Supervisor. This Account Supervisor is responsible for managing all supervisory, training, and operations functions at the assigned customer site, ensuring operational excellence and compliance post orders, client instructions, and all internal procedures.

Starting pay rate $27.27 per hour

RESPONSIBILITIES:

Conduct daily review of all Access Control systems and provide technical support for end users providing corrective resolution. (i.e. CCURE 900, Lenel)

• Monitor performance and actively seeks opportunities to continuously improve performance in Access Control staff
• Takes action to address, monitor and mentor Access Control staff
• Assist in the development of Access Control Coordinator training materials.
• Act as mentor for new Coordinator to learn importance of access control standards
• Supervise assigned staff members (HCB Card Access Team) to include recruitment, selection, performance reviews, objective setting, training and development
• Interface with HCB business units, security vendors, security equipment manufacturers, and contractors (general and specialized) to Access Control information
• Develop and implement Access Control equipment checks and provides proper documentation to security equipment vendor
• Interact with security equipment vendors in the ordering of supplies and materials
• Provide technical support for Access Control systems and problem resolution
• Lab test Access Control software for compliance and implementation in accordance with CVS Policy standards.
• Conduct audits and provide requested evidence for Audit representatives' request.

• Ensure execution of all operational aspects (technical and managerial) of the security contract at the assigned location; assign work tasks to Supervisors and Security Professionals and direct their work throughout the day
• Act as the first direct management contact for Shift Supervisors (if applicable to site) or for Security Professionals, regarding performance, operations, and department needs; responsible for supervising, motivating, coaching, and training; evaluate the work performance of Security Professionals and make recommendations regarding assignments
• Selection and placement of direct reports; design and implement career development and performance improvement plans
• Responsible for updating Post Orders, Operating Procedure manuals, and/or all other post and training information; ensure necessary guidance and directives are being properly maintained and implemented
• Conduct interviews and evaluate new employees; responsible for conducting on-the-job training, in coordination with Shift Supervisors, of new employees assigned to post, or when changes to post orders are made
• Develop and maintain on-the-job training/guidance materials; where applicable, coordinate with training team members; evaluate effectiveness of security procedures and develop and implement resolutions to deficiencies
• Oversee all reports, logs, and pass-downs generated by and for the Security Department; distribute communications and other information to Security Professionals at post
• Respond to minor incidents (internal to Security Professionals and/or external to client location) that occur, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner
• Collect and evaluate security logs and incident reports and compile information for communication to leadership teams; ensure reports are complete, concise, and professional; edit as necessary to ensure the highest level of quality is met
• Identify any personnel problems occurring at posts, such as payroll issues, employee relations complaints, or other concerns, and forward any such issues to Account Manager or Field Supervisor as appropriate; assist with investigations as directed by Account Manager, Branch Manager, or Corporate Human Resources Director
• Responsible for making recommendations for counseling and/or disciplinary action, including termination of employment for indirect reporting personnel; administer counseling or disciplinary action
• Respond to client or site emergencies as they arise, including ensuring appropriate communication to Account Manager, Field Supervisor, Branch and/or Regional Manager
• Maintain a positive client/security relationship through frequent tenant/client contact and support
• Ensure security office area is maintained and organized in a professional manner by security professional team members
• May occasionally perform Security…