Director of Community Programs - Hartford, CT

The Community Program Director provides strategic and operational leadership for residential and community-based programs serving individuals with intellectual and developmental disabilities (IDD). This position is responsible for ensuring high-quality services, regulatory compliance, workforce development, quality improvement, risk management, and financial stewardship.

The Director serves as a key partner to executive leadership, interdisciplinary teams, families, guardians, DDS representatives, healthcare providers, and community stakeholders to ensure individuals receive safe, effective, and person-centered supports.

• Provide oversight for multiple residential and community-based programs.
• Ensure health, safety, and well-being of individuals receiving services.
• Manage operational performance, staffing stability, and service quality.
• Lead responses to critical incidents, staffing challenges, and emergencies.
• Conduct site visits and operational reviews.

• Ensure compliance with DDS regulations, licensing requirements, Medicaid standards, and agency policies.
• Prepare programs for audits, licensing reviews, and inspections.
• Monitor incidents, investigations, corrective action plans, and quality metrics.
• Drive continuous quality improvement initiatives.

• Supervise and develop Site Supervisors and management staff.
• Conduct performance evaluations, coaching, and succession planning.
• Partner with Human Resources on recruitment, retention, and workforce planning.
• Foster a culture of accountability, engagement, and professional growth.

• Manage departmental budgets and operational resources.
• Monitor payroll, overtime utilization, staffing expenditures, and purchasing activities.
• Identify opportunities for greater efficiency while maintaining quality services.

• Collaborate with Executive Leadership on organizational initiatives and strategic planning.
• Develop long-term operational goals and performance measures.
• Strengthen community partnerships and stakeholder relationships.
• Support organizational growth and service expansion efforts.

• Master's Degree in Human Services, Healthcare Administration, Public Administration, Business Administration, or related field.
• Minimum of five (5) years of leadership experience within IDD services, residential services, healthcare, or human services operations.
• Demonstrated experience leading teams and managing complex program operations.
• Strong knowledge of regulatory compliance, quality assurance, and person-centered services.
• Excellent communication, leadership, and problem-solving skills.
• Valid driver's license and reliable transportation.

• Seven (7)+ years of progressive leadership experience.
• Experience overseeing multiple residential programs and supervisory staff.
• Direct experience working with DDS regulations, licensing reviews, and audits.
• Experience managing budgets, workforce planning, and operational metrics.

• Strong DDS compliance results and successful licensing reviews.
• Stable staffing and improved employee retention.
• Reduced incidents and improved quality outcomes.
• Positive individual and family satisfaction.
• Effective budget management and overtime control.
• Achievement of organizational and departmental strategic goals.

• Opportunity to influence services across multiple programs.
• Mission-driven culture focused on person-centered supports.
• Collaborative leadership team.
• Professional growth and advancement opportunities.
• Competitive salary and comprehensive benefits package.

Join us and help create meaningful opportunities, stronger communities, and better outcomes for the people we support.

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