Director, Desktop Services

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

$ - $

1

Responsible for planning, organizing, directing and controlling the support and project initiatives of Desktop Services within the designated region. This position works a hybrid work schedule. The selected candidate will need to work a hybrid work schedule of 3 days onsite 2 days remote from either the St. Paul, MN;
Hunt Valley, MD; or Hartford, CT.

• Responsible for determining the strategic direction for the services and functions performed by regional staff and for controlling the processes, training and support tools.
• Accountable for all operational and human resource functions for staff in their assigned region including but not limited to managing travel, overtime, and regional expenses.
• Involved in organizational and technical decisions for Desktop Services that impact the availability, integrity, performance and timeliness of services provided.
• Establishes and maintains effective partnerships with customers and corporate IT areas.
• Provides sound direction in managing Desktop Services activities in order to reduce potential impact on corporate profitability and expense reduction efforts.
• Perform other duties as assigned.

• 5 or more years of customer facing end user Technology support experience.
• 5 years of experience managing technical teams.
• Possesses conceptual knowledge of current voice and data technologies within Travelers.
• Demonstrates a thorough understanding of the business environment and the impact of technology decisions on that environment.
• Demonstrates a solid understanding of corporate human resource policies and procedures.
• Able to communicate effectively with all levels of management.
• Demonstrates a solid understanding and accountability of the impact of each decision on our business customers and the corporation.
• Able to adjust priorities in a dynamic fashion to account for changes in the business.

• 3 years of customer facing end user Technology support experience.
• Previous managerial experience.
• Active Driver's License.

• Health Insurance
  :
  
  Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement:Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off:Start your career at Travelers with a minimum of 20 days Paid Time Off…