Security Communications Program Manager

Hartford, CT, United States (On-site)

Connecticut Children’s is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children’s offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home.

Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members.

At Connecticut Children’s, treating children isn’t just our job – it’s our passion. As a leading children’s health system experiencing steady growth, we’re excited to expand our team with exceptional team members who share our vision of transforming children’s health and well‑being as one team.

Connecticut Children’s offers a comprehensive compensation and benefits package for eligible team members, including medical, dental and vision insurance, hospital paid life and disability coverage, paid time off and leave programs, education and training assistance, a retirement savings plan with hospital match, and an employment assistance program. Eligibility for certain benefits is based on scheduled hours worked. All team members are eligible to participate in the retirement savings plan, regardless of scheduled hours worked.

Additional benefit information is available here .

At Connecticut Children’s Security Department, we are more than just a team; we are a family dedicated to protecting and nurturing the safety of every child, staff member, and visitor within our facilities. As a nationally recognized leader in pediatric healthcare, we uphold the highest standards of security and care, ensuring a safe and healing environment for the youngest members of our community.

Why Join Us?

• Impactful Work:
  Every day, you’ll play a vital role in creating a secure, welcoming environment where children and families can focus on healing and hope.
• Growth and Development:
  We invest in our team members through continuous training, professional development opportunities, and a supportive work culture.
• Rewarding Challenges:
  Being part of our security team means facing unique challenges with professionalism and compassion, making a real difference in a child’s healthcare journey.
• Team‑Centric Culture:
  At Connecticut Children’s, collaboration and mutual respect are at the heart of what we do. You’ll be joining a supportive network of professionals united in a common goal.

The Security Communications Program Manager plays a critical leadership role in the oversight and continuous improvement of the Security Dispatch Communications Center at Connecticut Children’s. This position is responsible for ensuring the operational effectiveness of security communication systems, coordinating both emergency and non‑emergency responses, and developing and maintaining standard operating procedures that promote a safe environment for patients, visitors, and team members.

In close partnership with Security and Safety leadership, the Program Manager leads the design and implementation of communication workflows, staff training, and system enhancements. This role also oversees scheduling strategies, ensures compliance with security protocols, and tracks and reports key performance metrics to inform decision‑making. The Program Manager provides cross‑departmental guidance and acts as a liaison with internal and external…