Lead Director Network Platform Solutions

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

We are seeking a transformational leader to drive a multi-year initiative to consolidate provider data into a trusted enterprise source of truth. The Lead Director, Network Platform Solutions will own the strategy and execution of QNXT Medicaid provider data migration, platform standardization, and operational transition while ensuring stability of the existing provider data platform. The Lead Director will oversee the work required for migration, including profiling, mapping, transformation, remediation, validation, reconciliation, and cutover.

This individual will partner with the enterprise Provider Data Governance team to apply established standards and resolve migration-specific data decisions. A strong candidate will have demonstrated success with large scale system migrations, strong data transformation expertise, cross-functional leadership experience, executive influence, and change management experience.

• Establish migration controls and success measures while managing risks, dependencies, critical decisions, and executive reporting.

• Identify and resolve duplicates, conflicting values, incomplete records, and other data conditions that could affect migration or downstream operations.
• Establish readiness criteria and measures for conversion accuracy, reconciliation, data acceptance, and post-migration performance.
• Lead root-cause analysis and remediation of migration-related data issues based on business, operational, and regulatory impact.
• Partner with the Provider Data Governance team to apply established policies, definitions, ownership models, and quality standards throughout the migration.

• Oversee day-to-day support of the existing Medicaid provider data tools, ensuring service performance, compliance, stability, and business continuity.
• Balance production support, defect remediation, and essential enhancements with migration priorities.
• Define and execute the operational transition plan as legacy platform capabilities are reduced or retired.
• Establish metrics and reporting that provide visibility into platform performance, operational risks, and transition readiness.

• Drive stakeholder alignment and organizational readiness across impacted business, operational, and technology teams.
• Develop communication, training, adoption, and transition strategies that support successful implementation and sustained business value.
• Build confidence in future-state capabilities through transparency into migration progress, data readiness, conversion quality, and issue resolution.
• Advise senior leaders on progress, risks, tradeoffs, and strategic decisions requiring executive alignment.

• Lead and develop a high-performing team responsible for transformation delivery, and operational excellence.
• Foster a culture of accountability, collaboration, continuous improvement, and data-driven decision making.

• 10+ years of experience leading large-scale enterprise transformation, data modernization, platform migration, or operational transformation initiatives.
• 5 years of experience managing and overseeing team performance, development, and accountability.
• Proven success leading complex system migrations and consolidations involving significant organizational change.
• Experience with complex data profiling, mapping, remediation, validation, and reconciliation, supported by a strong understanding of enterprise data governance standards.
• Demonstrated ability to influence executive stakeholders and drive alignment across business and technology organizations.
• Strong understanding of enterprise data management, data quality, and governance principles.
• Experience developing and executing change management and stakeholder engagement strategies.

• Healthcare experience preferred, particularly within Medicaid, provider operations, network management, credentialing, or provider data…