Intake Coordinator

Disability Rights Connecticut, Inc. (“DRCT”) is an independent, nonprofit organization dedicated to advancing the civil and human rights of persons with disabilities in Connecticut. DRCT’s mission is to advocate, educate, investigate, and pursue legal, administrative, and other appropriate remedies to advance and protect the civil rights of citizens with disabilities to participate equally and fully in all facets of community life in Connecticut.

The Intake Coordinator will be responsible for organizing the day-to-day response to and a triage approach to individuals with disabilities seeking a response to complaints about their legal rights and abuse and neglect allegations. They will provide professional responses to individuals seeking information or complaints about legal rights including but not limited to abuse and neglect, education, including special education and higher education, employment, healthcare, community living, housing, and others.

They will be knowledgeable about information and referral, and resource navigation specific to other non-profit organizations that may be of assistance. They will exercise professional etiquette and sound judgement in a high demand and fast paced environment with a dynamic team of advocates and attorneys who work cross-functionally in each of these issue areas. The successful candidate will report to the DRCT Legal Director and be responsible for day-to-day supervision of intake staff in coordination with other attorneys with subject matter expertise.

Job duties include, but are not limited to:

• Communicate with individuals with disabilities to evaluate their request for assistance, including relevant facts and information.
• Communicate with other agencies and organizations to develop an understanding of their programs and services to inform proper internal and external referrals.
• Understand and apply confidentiality requirements based on laws applicable to DRCT.
• Participate in meetings related to requests for assistance and other staff meetings.
• Provide back-up support and coverage to staff, as necessary for the intake team.
• Provide day-to-day project management, support, and supervision to the intake team as appropriate and under the direction of the Legal Director.

• Document all contact and information in client services database in a timely manner.
• Assist in data collection and preparation of statistical reports for grant funders, as requested.
• Track, monitor, and document reports received regarding abuse/neglect and other reports regarding people with disabilities and discuss with supervisors when appropriate.
• Assist with trend reporting and monitoring of incoming requests for assistance, response times, and documented outcomes.
• Attend regularly scheduled intake meetings with legal team and the Executive Director.

• Oversee, assign, and/or directly respond to requests for assistance received by the office (e.g., by email, telephone, fax, mail, online, in-person) in a timely manner.
• Review eligibility for assistance from DRCT. If ineligible, respond as appropriate.
• Identify complex requests for assistance that require guidance and direction from other staff members.
• Evaluate requests for assistance for potential conflicts of interest.
• Identify appropriate community programs, services, information, and referrals to provide in response to requests for assistance and maintain a library of such resources to share internally with DRCT staff.
• Provide ongoing support and training to staff in evaluating, responding, and documenting requests for assistance and DRCT’s response (e.g., create and update forms, checklists, and other internal tools).
• Ability to recognize…