Beverage Server

Hartford
Four Winds Casino Hartford
68600 Red Arrow Highway
Hartford, MI 49057, USA

Responsible for providing beverage service to all casino guests in an efficient, courteous and professional manner displaying a high standard of guest services.

• Provides prompt, efficient, accurate, and courteous beverage service to casino guests in accordance with policies, procedures and standards.
• Performs necessary tasks to service guests, i.e., taking and filling all beverage orders and assisting in maintaining guests gaming area in a clean and neat manner.
• Monitors guests’ needs on a continual basis ensuring all beverage requests will be promptly fulfilled.
• Assists other beverage personnel with maintenance (side work, opening/closing duties) as necessary.
• Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
• Monitors guest alcohol consumption and responds accordingly.
• Works in a clean, sanitary, safe, and organized manner, abiding by all health and safety regulations.
• Cleans unwanted debris from the guests gaming area.
• Helps refill beverage supplies at all service stations.
• Requests identification from guests when legal age is in question.
• Utilizes proper call order when ordering beverages from bartender in a courteous manner.
• Helps keep service wells stocked, clean, and sanitary.
• Maintains thorough knowledge of casino food and beverage selections.
• Stays current on department and property knowledge and promotions.
• Following all C.A.R.E. guidelines to help assist with guests’ responsible consumption.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

• Creates an atmosphere of fun for all casino guests.
• Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School diploma or G.E.D. preferred. One to two years related experience.

Strong organizational and interpersonal skills required.

This position requires a Level 4 Gaming License.

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.

Ability to perform basic math skills: addition, subtraction, division and multiplication.

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

The employee is required to lift and/or carry up to 25 pounds.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, reach with hands and arms, and talk or hear. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, stoop, kneel, crouch or bend. The employee is required to stand and walk for long periods of time in a 1 ½ inch heel.

The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. A casino environment is typically smoky.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.