T Mobile Authorized Retailer Assistant Manager

T Mobile Authorized Retailer Assistant Manager

Join GP Mobile as a T Mobile Authorized Retailer Assistant Manager and help lead our store team to deliver exceptional customer service and drive sales in a fast‑paced environment.

• Commission
• Bonus based on performance
• Competitive salary
• Dental insurance
• Donation matching
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)

Luna Wireless, one of the largest Authorized T‑Mobile Retailers in the U.S., is looking for candidates with hustle and ambition for unlimited potential. We value diverse perspectives and encourage applicants from all backgrounds to apply.

The Retail Associate Manager works in partnership with the Store Manager to lead and develop the store team, aligning with T‑Mobile’s mission to earn a place in customers’ hearts. The role focuses on elevating customer experience, managing store performance, and fostering a high‑energy store culture.

• Instill a passion for T‑Mobile’s Manifesto and “Loving Our Customers” values in Mobile Associates through orientation and ongoing training.
• Ensure all customer needs are met, building confidence and delivering a comfortable, simple experience.
• Observe and provide feedback on Mobile Associates’ customer interactions for development and coaching.
• Manage customer wait times and stay current on products, services, and promotions.
• Act as a subject‑matter expert on products, services, training, and leadership best practices, ensuring the team meets monthly performance metrics.
• Maintain store quality standards, visual displays, and interactive devices; support Retail Methods & Procedures.
• Educate the team on store systems and corporate communications; achieve financial results measured by key performance indicators; control store expenses and manage discounting and credits.

• 1 year of customer service and/or sales experience, preferably in retail.
• Willingness to work a varied schedule including nights, weekends, and holidays.
• Strong leadership and mentoring skills.
• Excellent communication skills, able to interact effectively with teammates and customers.
• Legal authorization to work in the United States.
• High School Diploma or GED.

• Competitive base pay, starting at $17 per hour, plus commissions.
• Full‑time benefits: medical, dental, vision, 401(k) plan.
• Generous paid time‑off programs.
• Phone service discounts.
• Serious growth potential for your career.

The company is an equal‑opportunity employer and encourages applicants from all backgrounds, including people of color, veterans, military spouses, individuals with disabilities, LGBTQ+ persons, and parents to apply. We value diversity and inclusiveness in our workplace.

East Hartford, CT