Retail Operations Manager

Salary: $45,000.00 - $50,000.00 Annually

Final date to receive applications:
Oct 2, 2026

Reports to Director of Retail

We are seeking a highly organized, tech savvy Operations Manager to work with the Director of Retail to oversee retail business operations, streamline processes, and support the store, the ecommerce site and cafe functions. The ideal candidate is a proactive problem solver who thrives on efficiency. Must have extensive knowledge of Shopify including inventory management, reporting, and app integrations. Works with the Director of retail to oversee the daily operations and performance of the retail space, including sales, operations, staff supervision, training and development, ecommerce site as well as loss prevention.

Needs to be able to work with minimal supervision.

Located in the Museum Center, the Museum Store and Nook Café are seen by all visitors and must offer engaging merchandise and exceptional customer service.

• Through research and education opportunities, become conversant about Mark Twain, the house, collections, exhibitions and programs.
• Maintain Café food inventory and operations and be a primary liaison with catering partner.
• Procure food and beverage merchandise from wholesale warehouse, transport back to Museum.
• Oversee and/or perform daily sales activities including cash management; end-of-day reports; and cash reconciliation.
• Training, supervising, and ongoing coaching to maintain a highly motivated and energetic sales team.
• Troubleshoot technical issues and work with vendors to resolve system problems.
• Provide ongoing training on systems procedures, product knowledge, merchandise, and customer service.
• Encourage enthusiasm for books by Mark Twain, product lines, sales goals and cross promotions.
• Other duties as assigned.

• Oversee the fulfillment of online sales.
• Improve conversion rates for the ecommerce site through improvements to website design.
• Post the online store blog.
• Oversee social media that relates to the store and supply marketing copy and graphic images and videos to the Marketing Department.
• Produce bi-weekly newsletters and promotions for Museum Store email subscribers.
• Collaborate with the Marketing department and Director of Retail on end of year holiday promotion strategy.
• Design and publish digital catalogs quarterly with the Director of Retail.
• Manage discounts on point-of-sale systems for online and in-store customers.
• Reconcile and ensure fulfillment of book orders associated with author and other special events.
• Evaluate website design and discuss improvement plans with Retail Director.
• List and unlist merchandise from the ecommerce site.

• Monitor and coordinate the daily operations of the sales floor and stock locations, ensuring proper staffing levels, sales, and service; following up on work results.
• Create work schedules for retail associates, ensuring hourly staff budget is met.
• Plan and perform physical inventory at the end of the year.
• Communicates important information to retail associates:
  
  Ongoing promotions and merchandise updates, sales goals and opportunities.
• Identify areas of weakness in inventory and ecommerce.
• Oversee the purchase and maintenance of operational tools and supplies needed to facilitate the daily operation of the Retail department and Nook Café.
• Assist Director of Retail to ensure availability of merchandise by maintaining inventory levels in store, web store and for Nook Café.
• Maintain a safe and clean store environment.
• Must be able to work on some holidays or evening events when required.

• Monitor customer service levels; lead by example in providing service of the highest quality.
• Maintain POS and floor…