CT Decarbonization Advisor

CT Program, Decarbonization Advisor
Hybrid position, must be located in CT

At Abode Energy Management (Abode), we care deeply about the work we do and the impact it has on our planet’s future. As proud members of 1% for the Planet, we back that care with action—donating at least 1% of our annual revenue to vetted environmental nonprofits. We’re a fast-growing energy efficiency program implementer in the Northeast, leading the way in electrification and heat pump adoption.

Our team is fun, kind, passionate, and progressive—and we offer a competitive benefits package to match. That includes Medical, Dental, Vision, Life, and Disability Insurance, a matching 401(k), and fully paid Parental Leave. We also believe you should be able to balance your work and personal life, so we offer generous paid time off (about 37 days a year!) and reasonable flexibility in when and where you work.

If you’re looking for meaningful work, caring coworkers, and a great company culture, come join us!

Abode currently implements decarbonization programs across MA, CT, and RI, supporting customers as they explore decarbonization solutions for their homes, assisting contractors to fully leverage program rebates for their customers, and collaborating with partners and clients to deliver innovative solutions to complex problems. The Decarbonization Advisor(Advisor) will work alongside a team to lead field-based outreach campaigns to various stakeholders including commercial customers, industry partners, program contractors, and community organizations.

This role will also assist the Program Manager and Decarbonization Specialists with day-to-day projects and support the team in resolving customer and contractor issues. This is a dynamic role that requires someone who enjoys managing multiple projects and priorities, while having the self-discipline to see projects to completion. Depending on the aptitude of the applicant, the Specialist role and responsibilities may evolve over time to support more technical delivery of program services, like performing heat pump consultations with customers.

This is a terrific opportunity for someone who wants to bring their strong communication, analytical, and project management skills to help realize the climate impacts of electrification.

Reporting to the Program Manager and working closely with Abode’s Residential Decarbonization team, this position will focus primarily on Abode’s role in the Connecticut Innovation Hub State Pilot under the New England Heat Pump Accelerator (NEHPA) and will include some or all of the following responsibilities broken out into the following categories:

• Identify, recruit, and onboard 15–20 contractors to participate in the Pilot, starting with high-volume contractors and expanding participation to meet the Pilot’s completion goal
  • Call and email contractors
  • Schedule onboarding and check-in meetings
• Collaborate with HVAC industry partners, including distributors, manufacturers, and other stakeholders, to support training and outreach efforts
  • Identify engagement opportunities and organize participation
  • Attend in-person events (one or more per week)
  • Create, seek approval for, and oversee scheduling and implementation of contractor onboarding and training, including refreshers as needed
  • Proactively help develop new industry training opportunities
• Actively manage and respond to email and phone inquiries, primarily from participating contractors
  • Connect customers and contractors with appropriate services
  • Provide ongoing issue resolution and support
  • Maintain response service levels and document resolutions in Salesforce
• Attend client-facing meetings, coordinate day to day with…