Inside Sales Representative - NEFCO Fastening Solutions

Description

NEFCO – Fastening Solutions is a division of NEFCO, provides specialty made to print fasteners, screw machine parts and standards to Original Equipment Manufacturers (OEM). Inside Sales Representatives are responsible for entering and managing the quote and order process for NEFCO’s Customers. As a member of the Company’s inside sales staff you will be responsible for developing and managing established as well as new customers.

• Receive and process requests directly from customers and outside sales (via phone, email, fax, website ordering) for price quotations, product availability, and orders in a timely manner- specifically, key regional/national customer accounts;
• Responsible for generating new business and maintaining existing customer and vendor relationships through targeted phone calls and customer visits as needed;
• Meeting and exceeding top and bottom line sales and gross profit goals both individually and as a cohesive sales team;
• Sell and service customers providing pricing and product application information;
• Generate add-on sales by anticipating other products that a customer may need but has not ordered yet;
• Input all orders into sales order system in a timely manner;
• Schedule orders according to customer requirements;
• Source materials that NEFCO does not keep in stock through interaction with purchasing team;
• Communicate consistently with Customers, Outside Sales Representatives, Inside Sales Managers and Operations Managers;
• Keep supervisors apprised of customer issues as warranted;
• Provide promotional literature and product information as requested;
• Maintain proficiency in NEFCO product catalogs, Eclipse, Microsoft Office Suite;
• Maintain product and industry proficiency via training on various vendor product platforms and Evergreen Marketing Group, as needed; and
• Attend weekly sales meetings.

• Demonstrate strong ability to work in fast pace, high pressure environment
• Excellent computer skills and capability to adeptly operate NEFCO’s Enterprise Resource Planning, Eclipse, as well as the Microsoft Office Suite
• Excellent verbal and written communication skills
• Strong customer service skills
• Blueprint reading preferred (although willing to train)
• Must perform work accurately and with a sense of urgency and integrity while paying strict attention to detail.

• Degree is preferred (although industry experience may be considered in lieu of degree)
• 1-2 years of work experience (preferably in OEM Sales)