Digital Business Development Officer

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

The Business Development Officer (BDO) is a consultative, new‑business sales role focused on acquiring new customers and driving revenue growth through UPS Capital’s risk management and financial protection solutions. This role owns the full sales cycle, from outbound prospecting and discovery through solution design and close, and partners closely with UPS sales teams and internal stakeholders to deliver measurable customer value.

Successful candidates are curious, data‑driven sellers who thrive in a hunter environment, can translate complex solutions into clear business outcomes, and are motivated to help customers protect their businesses while enabling growth.

• Achieve assigned revenue and growth targets by prospecting, developing, and closing new customers

• Proactively identify, qualify, and pursue new business opportunities through outbound prospecting, referrals, and partnerships across the UPS ecosystem

• Conduct discovery‑based, consultative sales conversations to understand customer risk, business and shipping challenges

• Position and sell solutions that solve customer problems and deliver measurable value

• Own the full sales cycle, from initial outreach through close, including pipeline management, forecasting, and deal progression

• Collaborate with UPS sales partners and internal stakeholders to expand wallet share and accelerate new customer acquisition

• Deliver a high‑quality customer experience through clear, professional verbal and written communication

• Address and elevate customer issues as needed to support deal success and long‑term relationship growth

• Maintain accurate activity, pipeline, and opportunity data in CRM systems

• Ability to understand and articulate the value of digital products, data insights, and analytics and translate them into business outcomes (cost reduction, risk mitigation, efficiency)

• Ability to leverage existing databases and tools to build targeted prospecting lists and prioritize opportunities

• Proactively stays current on products, services, and market conditions to effectively position solutions and add customer insight

• Comfort discussing concepts such as APIs, system integrations, dashboards, automation, and data flows (no coding required)

• Proven experience in consultative selling, discovery-based conversations, and solution design

• Ability to uncover customer workflows, pain points, and operational gaps

• Experience collaborating with product, technology, operations, underwriting, or analytics teams

• Ability to act as the “voice of the customer” back into product and solution design to improve market fit and sales effectiveness

• Comfort participating in pilots, betas, or early‑stage product rollouts

• Digital and data literacy with the ability to translate technical concepts into customer value

• Consultative, insight‑led selling approach

• Strong CRM and pipeline discipline (Salesforce)

• Comfort selling evolving products and solutions in a changing environment

• Ability to collaborate cross‑functionally with product, technology, and operations teams

• Strong learning agility…