Clinical Support Specialist England area

Clinical Support Specialist New England area

Join to apply for the Clinical Support Specialist New England area role at Waters Corporation

Waters is a leader in life sciences tools, starting with liquid chromatography technologies in the 1960s. Since then, Waters has pioneered analytical techniques across markets including Clinical Diagnostics, Food & Environmental, Pharmaceuticals, and Materials. In Clinical Diagnostics, Waters has leading LC-MS technologies, which are already used for many applications including therapeutic drug monitoring, newborn screening, toxicology, and endocrinology. Our vision is for Waters to lead the continued broad-based adoption of LC-MS in the clinical and forensics space.

• Demonstrate Waters clinical solutions to our customers through sample analyses in our demo lab facilities (mainly Milford, MA).
• Support our sales colleagues with your technical expertise through joint visits or internal meetings.
• Train and support our customers with their Waters LC/MS instruments, either remotely or on-site.
• Work closely with our service organization in support of our customers by analyzing and reviewing system and scientific data to determine the source of problems and recommending corrective actions.
• Manage customer expectations by communicating work performed and providing follow-up plans if required.
• Build strong rapport and trusted advisor partnerships with our customer base to provide them with suitable advice and support on Waters products and services—always looking for potential opportunities as to how Waters can further advance their laboratory operations.

To help achieve the above, you will get the best possible training, be supported by a fantastic US Clinical Applications and Support Team, and embark on a continuous learning and development pathway.

• We ask that you are interested in science, problem-solving, application support, and people!
• You could have a laboratory, analytical, chemistry, or engineering background.
• It’s important that you are flexible and enjoy variety in your role as well as being able to build trusted relationships with our customers.
• You are a true expert in liquid chromatography and mass spectrometry and want to utilize these skills to support our customers.
• Understanding of clinical and forensic LC/MSMS applications is an advantage.
• You want to travel roughly 50% of your time, mainly in the New England area, but also sporadically to other states.
• You live close to the Milford headquarters
• You live close to a major airport in the region.
• Speaking Spanish is an advantage.

Waters Corporation (NYSE:

WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law.

Waters is proud to be an equal opportunity workplace and is an affirmative action employer.

Key Words: clinicalsupportspecialist, LC/MS, massspec, science, support, lab, chemistry, analytical, clinical diagnostics, toxicology, forensics, IVDR

• Entry level

• Full-time

• Research, Analyst, and Information Technology

• Biotechnology Research
• Pharmaceutical Manufacturing
• Appliances, Electrical, and Electronics Manufacturing

Springfield, Massachusetts Metropolitan Area