Customer Engineer​/Buffer - Flexforce - Customer Engineer

Job Title:

Field Service Technician
Contract Duration: 6 months

Job Location:

Hartford, CT 06002

• As a Field Service Technician, you will represent the Client brand, problem‑solve at a basic module (FRU) level, organize and plan your time effectively, and know when and to whom to escape issues to.
• You will also apply knowledge of routine work area procedures, complete standardized activities, and resolve task related problems in straightforward situations emphasizing manual skills.

• Perform minor maintenance, repairs, and component replacement at the module level.
• Maintains parts inventory and related records.
• Provides status reports throughout the service repair.
• Diagnose problems based on the information provided in the call and through the error logs on the ATM.
• Responsible for ownership of customer issues until resolution according to SLA agreements.
• Practices security safety procedures when working with ATM's and/or within financial institution.
• Complete Client specific Training and certifications.
• Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required.

• May require bending/squatting, walking/standing/sitting for prolonged periods.
• May require prolonged travel based on your service area.
• Carry and/or lift a tool kit/parts of varying weights (1-50 lbs.)
• You may be dispatched daily on a call‑by‑call basis or have a daily schedule.
• You may be required to work on rotating shifts, nights, and/or weekends.

• High School Diploma or equivalent 0-1 years of related experience.
• Reliable transportation.
• A smart phone to receive work orders on and access support documentation. Android or iPhone.
• Have basic tools:
  Tools are not supplied. #1 and #2 flathead and philips screw drivers are most common.

• Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on‑call.
• Must have a high level of personal integrity and work well with minimal supervision.
• Must have Basic Electrical and Mechanical aptitude, skillset, and knowledge.
• Must have good problem‑solving skills, be able to pick up new skills quickly, and work well under pressure.

• An associate degree is preferred.
• Previous experience with Client or similar equipment is preferred.

EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans