Case Manager

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Full Time Hartford, CT, US

2 days ago Requisition

IRIS is a dynamic immigrant services agency. We serve people from all over the world who are starting new lives in Connecticut and are on the path to self-sufficiency. IRIS's mission is to welcome refugees and other immigrants, help them rebuild their lives, pursue their dreams, and contribute to the vitality of their communities. We envision a society where all immigrants are valued, respected, and able to thrive.

Are you passionate about helping refugee and immigrant youth build pathways to education, employment, and long-term opportunity?

IRIS is seeking a compassionate, organized, and relationship-centered Case Manager to provide direct support to refugee and immigrant youth and young adults participating in the INTEGRITY Program (Integrating Networks for the Training, Empowerment, & Growth of Refugee & Immigrant Transitional-Age Youth). Working closely with students, families, schools, ReadyCT, employers, and community partners, the Case Manager will help participants identify goals, address barriers, access resources, and stay engaged in education, workforce readiness, career exploration, and post-secondary pathways.

The INTEGRITY Program is a partnership between IRIS and ReadyCT that helps refugee and immigrant youth and young adults build pathways to education, employment, postsecondary success, and long-term economic mobility through career-connected learning, workforce readiness activities, family engagement, and supportive services. The program serves both school-based youth and young adults ages 18–22 who are outside the traditional high school system, including those who may be enrolled in adult education or GED programs, already working, unemployed or underemployed, or disconnected from clear education and career pathways.

ReadyCT contributes career-connected learning, workforce readiness activities, and employer connections, while IRIS provides culturally responsive, trauma-informed case management, family engagement, service coordination, and wraparound support. Together, the partners help young people strengthen the skills, confidence, connections, and support needed to succeed in school, work, and community life.

The INTEGRITY Case Manager serves as a primary point of contact for participating students and families. This role provides individualized case management, conducts intake and assessment, develops service plans, coordinates referrals, supports participant engagement, and helps youth address barriers that may affect school participation, workforce readiness, career exploration, internship participation, and long-term success. The Case Manager will also support young adults ages 18–22 who are not currently enrolled in high school by helping them connect to adult education, GED, ESOL, workforce training, employment services, career readiness programming, or other appropriate next steps.

This is a hands-on, student- and family-facing role. The Case Manager will spend significant time communicating directly with youth and caregivers, coordinating with school and community partners, documenting services, participating in case reviews, and supporting workshops, outreach, family engagement activities, employer-related events, and other program components. The position requires strong follow-through, cultural humility, attention to detail, and the ability to build trust across diverse communities.

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