Bakery Flour Sales Associate

Career Opportunities with King Arthur Baking Company

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King Arthur Baking Company has been sharing the joy of baking since 1790. Headquartered in Norwich, Vermont, we’re the ultimate baking resource – providing education, inspiration, and the highest quality products, all while fostering connections and community through baking. Our superior flours and mixes are available in supermarkets nationwide, and our direct-to-consumer business – website and retail stores – offers an even wider selection of specialty baking ingredients, mixes, gluten‑free products, baking tools, and more.

We bring baking education to millions of bakers through our cookbooks, podcast, recipe app, website, and baking school. We’re proud to be 100% employee‑owned, which means everyone who works here has a real voice and a shared stake in what we do. This creates a strong sense of community built on trust, teamwork, and love of baking. As a benefit corporation, we’re committed to the best interests of all our stakeholders—employees, our local communities, our broader community of bakers, and our planet.

Join us and help spread the joy of baking. King Arthur – where, as an employee‑owner, your passion and ideas can truly make a difference.

As a Bakery Flour Sales Associate
, you will be at the heart of delivering seamless order fulfillment and outstanding customer service. Acting as the frontline connection between customers, sales, and logistics, you will oversee the order‑to‑cash process, ensuring smooth order flow, proactive issue resolution, and on‑time deliveries. Beyond order management, you will be responsible for inventory allocation, logistics coordination, and ensure compliance with customer requirements to maintain seamless operations.

By leveraging data and customer insights, you will anticipate challenges, resolve discrepancies, and drive continuous improvements that enhance efficiency, minimize chargebacks, and strengthen customer relationships in a fast‑paced supply chain environment.

Yes, we have the regular “stuff” – medical, dental, vision, company paid short‑ and long‑term disability, life insurance, paid parental leave, paid time off to rest, paid holidays to have fun, a 401(k) with a company match. But here's what makes us different: 40 paid volunteer hours a year, profit sharing*, participation in the Employee Stock Ownership Plan (ESOP)
* and knowing that those working with you are dedicated and engaged co‑employee owners that believe in you and your extraordinary abilities to move us all forward.

Sales Support Manager

Hybrid with travel onsite to King Arthur Baking offices in White River Junction, VT 1‑2 times per month.

$19.77 to $24.07; commensurate with experience

• Act as the primary point of contact for customers, brokers, and sales teams, managing inquiries, order status updates, pricing, and contract details.
• Build and maintain strong customer relationships, including handling escalations and supporting long‑term engagement.
• Oversee customer onboarding ensuring timely system setup, portal access, and documentation requests.
• Manage the entire order‑to‑cash process, including accurate order entry, EDI transactions, portal tasks, and exception resolution.
• Monitor inventory allocation and collaborate on demand planning and sales forecasting to ensure timely fulfillment for standard and promotional orders.
• Coordinate outbound logistics for delivered and customer pickup (CPU) orders, ensuring compliance with routing guides, documentation standards, and food safety regulations.
• Partner with internal teams (finance, production, procurement) to resolve operational challenges and maintain seamless workflows.
• Track customer scorecards, KPIs, and reporting to identify issues early, conduct root cause analysis, and implement corrective actions.
• Investig…