Order Entry Associate - White River Junction, VT

The Order Entry Specialist is responsible for processing large volume window and door orders into CRM software. Effectively identifies order errors and drives resolution in a timely manner while providing excellent customer services. May respond to semi-complex complaints and disputes within reasonable limit of authority. Recognizes when to elevate internal and external customer issues.

• Follow documented rules, past practices or instructions on a semi-independent level.
• Processes customer orders while verifying accuracy of data to be entered.
• Effectively identify errors in order documents.
• Responsible for processing multiple product order types:
  Windows, Doors.
• Utilize CRM tool to order product and schedule delivery.
• Provide price and availability for multiple products within the assigned business segment.
• Provide Customer service for incoming and outgoing phone and email inquiries as necessary.

• HS Diploma or GED.
• 3 plus years of experience in a Customer Support role supporting industrial or construction electrical distribution products.
• Knowledge of Salesforce.
• High level of professionalism and excellent customer service skills.
• Must be eligible to work in the US with no sponsorship now or in the future.

• Associate degree or industry-related certification.
• Strong problem‑solving skills.
• Excellent communication skills enabling the facilitation of information flow.
• 6 plus years' experience in a Customer Support role supporting industrial or construction electrical distribution products.
• Strong knowledge of SAP, Salesforce, COMPAS, Industry Mall, EDI, IDOC, CRM systems.
• Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer-sponsored work authorization now or in the future for employment in the United States.

• Job Type: Full-time
• Benefits:
• Retirement Plan
• Paid time off
• Medical
• Dental

Monday - Friday

3 years (Preferred)

No

White River Junction

Waiting period may apply