Wire Operational Fraud Specialist

We are looking for a Wire Operational Fraud Specialist to join our Operations team. This person will process all domestic and foreign wires through the Federal Reserve and the Bank's correspondent bank(s). In addition, this person will perform fraud review on wires and work closely with Security and BSA when fraud is suspected or has occurred. Strong communication skills are crucial in this role, as our Wire team has frequent interactions with customers, technical support, vendors, and co‑workers through phone contact, MS Teams, and email correspondence.

• Processes incoming and outgoing domestic wires and drawdown's using JHA Silverlake and Fedline Advantage systems. Also, processes outgoing wires initiated by Cash Management customers from our Internet Banking platform. Creates outgoing and processes any incoming security transfers and notifies appropriate staff.
• Research outgoing domestic and foreign wires utilizing the Dow Jones website provided by BSA, internet searches and further questions to branch staffing and customers. Utilizes any tools available for compliance with the travel rule and stopping any fraudulent wires from being processed.
• Processes both incoming and outgoing foreign wires through ACBB. Provides branch personnel with exchange rate information and any necessary disclosures for outgoing foreign consumer wires in compliance with the Frank Dodd Act. Also, processes outgoing Cash Management wires and provides exchange rates. Processes any Reg E claims for foreign consumer wires.
• Researches any foreign outgoing wires that don't make it to their destination by working with ACBB and taking any steps needed to locate the funds. This includes working with branch staff to coordinate communication with the customer to assist them with the process.
• Performs fraud review on all wires and escalates possible suspicious activity to Security and BSA. Works with those departments to retrieve any monies that is reported to them as fraudulent.
• Follows the Office of Foreign Asset Controls (OFAC) procedures for monitoring of wire transactions and forwards any OFAC wire suspects to the BSA Dept.
• Stays current on any compliance and process changes to wires. Updates any changes that affects the frontline or Cash Management customers by notifying the proper departments.
• Assists with Disaster Recovery testing and keeps the information up to date in the system for wires.
• Balances all Fedline and ACBB wire totals to JHA activity at the end of each day. Moves all PDF wire documentation to Synergy for archival.
• Is the second person and or back up for the ACH origination process which includes COPS files of initiated batches from Cash Management customers and sending the file to the Federal Reserve Bank.
• Is a backup for processing the Federal Reserve incoming ACH files including processing the A/P and P2P files each day, and the ACH OFAC function.
• Provides support of the wire functions by ensuring that internal customers receive technical assistance, training, and enhancement information.
• Assists with completing request letters for the quarterly FIDICIA and annual wire audits by locating and preparing documents.
• Keeps the wire manual up to date.
• Maintains high level of knowledge for all Wire and ACH functions responsible for, by research as well as attending meetings, seminars, etc.

Location: This role is based out of our Operations Center in White River Junction, VT.

• Minimum of High School diploma and several years of banking experience related to the deposit application either in the back office or frontline environment
• A sense of urgency and ability to prioritize tasks
• Must possess excellent verbal and written communication skills; highly detailed and have the ability to analyze data
• A self‑starter with initiative and desire to learn; work independently with minimal supervision
• Able to maintain confidentiality and privacy
• Professional appearance; grooming and dress consistent with MB appearance policy

If you are interested in the role and do not meet 100% of the requirements, we are still interested in hearing from you!

• Strong culture of belonging with a team that values…