Logistics Coordinator; Contingent

Cryoport Systems is a comprehensive supply chain partner for the life sciences industry, delivering specialized solutions to meet the challenges of the biopharmaceutical, cell and gene therapy, reproductive medicine, and animal health markets. Our offerings span logistics, Bio Services and biostorage, cryopreservation, and consulting, ensuring the highest standards of quality and reliability for sensitive materials. With our expansive platform of management solutions and decades of temperature-controlled supply chain expertise, Cryoport Systems helps Enable the Outcome by supporting certainty and precision in the supply chain, whether advancing groundbreaking therapies, supporting families on their reproductive journeys, or enhancing animal health programs.

At Cryoport Systems, our mission is to support life and health by providing reliable and comprehensive supply chain solutions for the life sciences through our advanced technologies and dedicated personnel.

Logistics Coordinator (Contingent)

Remote from anywhere within the U.S.

Shift Work, 8 AM - 5 PM PST (including weekends and PH)

The Logistics Coordinator is part of the Logistics Management team, which is a subset of Cryoport’s Customer Service department. The Logistics Coordinator will report to one or more Logistics Managers and is responsible for alerting the logistics management team of any shipments with delays or other potential causes for concern, assisting with special projects, miscellaneous tasks as needed, and answering the logistics helpline to address or redirect calls.

Monitoring of exceptions of live shipments through Cryoport’s web portal and e-mail notifications

Escalating exceptions internally to Logistics Managers Answering and routing client and carrier communications internally

External communications to carriers and clients throughout shipment

Following up with written and verbal communication

Managing inbound calls and redirecting to appropriate parties

Onboarding new client

Order entry and order approvals

Perform daily revenue audits to ensure all applicable shipment charges, services, and additional fees are accurately captured.

Collaborate with Finance and the Quote Team to identify and resolve missing charges, billing discrepancies, and potential revenue leakage.

Ensure timely follow-up and resolution of revenue-related exceptions to support accurate billing and maximise revenue capture.

Regular interaction with internal departments such as Operations, Accounting, Management, Sales, etc.

Administrative tasks such as data entry required, but not limited toA readiness to assume other duties as assignedA willingness to work after hours and/or weekend shifts if needed

Results driven, attention to detail, process-oriented

Ability to meet deadlines consistently

Ability to listen, understand and evaluate logistical issues

Strong communication skills, both verbal and written

Proven record of initiative and dedication to meeting the expectations and requirements of clients

Demonstrated ability to take initiative and find innovative ways of delivering solutions.

Ability to develop professional, supportive relationships with clients, vendors and internal employees.

Willingness to continually embrace personal and professional development

High school diploma or GED required

Must be proficient in Microsoft Office, including Outlook2+ years of General Logistics management & Customer Service preferred

$22 hr.

Cryoport is an Equal Opportunity Employer. For information, please visit