Value Stream Leader; Customer Operations - FTC

Driving Operational Excellence Through People, Performance and Partnership.

Due to maternity cover, this is a fantastic opportunity to step into a key leadership role as a Customer Operations Value Stream Leader. This role is a 12 month fixed term contract based at our manufacturing site in Hook, Hampshire.

The Customer Operations Value Stream Leader is a key role within the Operations department, responsible for leading and supporting a team of Customer Account Managers to deliver excellent service across a portfolio of customer accounts.

• Manage, lead, and motivate a team of Customer Account Managers to consistently deliver high levels of service and operational performance
• Conduct regular 1-1s, performance reviews, and team meetings to maintain focus, alignment, and engagement
• Take full ownership of customer accounts where required, ensuring service excellence, account growth and long-term satisfaction
• Build strong relationships with key stakeholders, acting as a trusted partner and escalation point
• Provide cover for the Senior MPS Planner as needed, ensuring ongoing planning and scheduling activities
• Monitor operational performance metrics across the team and drive accountability for meeting KPIs
• Identify process inefficiencies, service gaps and system limitations; propose solutions and support implementation of approved improvements
• Work closely with the Finance team to resolve customer invoice issues, credit issues, and support revenue assurance activities
• Partner with the Commercial team with participation in gate reviews, providing operational insight to support customer acquisition, onboarding and retention strategies

This role combines people leadership, operational coordination, and customer relationship management, while also supporting cross-functional collaboration and process improvement initiatives.

If you feel you have the skills and experience to become our Customer Operations Value Stream Leader
, please click ‘apply’ today, we’d love to hear from you!

We offer 23 days holiday (plus Bank Holidays & Flex Days), early finish on a Friday, Flexible working opportunities, Company Pension Scheme, Health Cash Back Scheme, a range of discounts and excellent training and development opportunities. We also pay for professional memberships on a case-by-case basis.

A full job description is available on request.

The ability to achieve UK security clearance will be required for this role.

All applicants should have the Right to Work in the UK, as we are unable to offer sponsorship for this role.