Operations Manager

Operations Manager

Hook Hampshire, GB, RG27 9GX

The Operations Manager oversees all aspects of operational and customer service activities within the Cosentino Center, including material handling (shipping / receiving), inventory management, logistics & delivery, warehouse operations, and team leadership. The role ensures cost‑efficient, safe, and high‑quality operations that support customer satisfaction and financial performance.

Operational Excellence & Strategy

• Drive cost reduction and efficiency improvements across the Cosentino Center.
• Define and implement optimal center layout, workflows, material flow, and operations.
• Monitor and analyze performance metrics, identify root causes of issues, and lead continuous improvement initiatives.

Logistics & Delivery Management

• Plan and maintain daily delivery schedules with optimal routing and capacity utilization.
• Oversee external transport providers and, where applicable, coordinate in‑house fleet management.
• Ensure on‑time, damage‑free deliveries and manage logistics exceptions and customer problem resolution.

Inventory & Quality Control

• Oversee inbound/outbound quality inspections, damage control, and returns handling.
• Ensure inventory accuracy via cycle counts, reconciliation, shrinkage control.
• Develop loss prevention strategies and controls.

Financial Accountability & Cost Control

• Own the operational P&L: budget, cost control, variance analysis, and cost optimization.
• Monitor operational cost drivers (labor, transport, utilities, equipment).
• Coordinate with Sales Admins on AR/AP tasks as needed.

Health, Safety & Compliance

• Ensure compliance with local workplace health & safety laws, policies, and regulations.
• Lead safety training, risk assessments, incident investigations, and corrective actions.
• Maintain and enforce SOPs, Standard Work, Job Safety Analyses, and safety culture.

Team Leadership & Development

• Coach, develop, and evaluate operations, warehouse, and administrative staff.
• Set performance goals, conduct yearly performance reviews, and drive accountability.
• Promote a collaborative and high‑performance team culture.

Cross‑Functional Alignment & Stakeholder Management

• Liaise with Sales, Customer Service, Logistics, HR, and Finance to ensure smooth operations and customer satisfaction.
• Escalate issues proactively, align on service commitments, and support business growth.
• Provide operational input into sales forecasts, capacity planning, and business strategy.

Support / Backup (as required)

• In exceptional situations, assist with order entry, customer escalations, or warehouse activities to ensure operations continuity.
• Prepare or validate documentation for shipments, customs, or transport requirements.

Education

• Preferred:
  Bachelor’s degree in business, Operations Management, Supply Chain, Industrial Engineering, or related field.
• Minimum:
  Diploma or equivalent experience in operations / logistics environment.

Work experience

• Minimum 5 years of operations / logistics / warehouse management experience (or equivalent).
• Experience leading cross‑functional teams and managing diverse operations (warehouse, delivery, customer service).
• Experience with ERP systems (SAP or alternatives) and data analysis.
• Experience in a fast‑paced, high‑volume environment with expectations for continuous improvement.
• Working knowledge of relevant regulatory / safety standards in your jurisdiction.

Technical / Tools / Systems

• Proficiency in SAP (or equivalent ERP), MS Excel / data tools.
• Familiarity with route planning tools, logistics software, warehouse management systems (WMS).
• Knowledge of safety management tools, SOPs, risk assessment, compliance systems.

The opportunity to lead a critical business function, develop high‑performing teams, and make a tangible impact on operational excellence and customer satisfaction. Join a collaborative environment where your ideas, leadership, and expertise will drive success.

* If you are an individual or veteran with a disability who requires any type of accommodation, please contact the People Department at (786) 686‑5060 or at our email address: ta *

Equal Opportunity/Affirmative…