Quality Management System Manager

Position: Quality Management System Manager (Permanent)
Location: Hart

The Quality Management Systems Manager plays a critical role in ensuring consistent, high‑quality processes, products, and customer experiences across all global business locations. This position leads the development, implementation, and continual improvement of the company's Quality Management System (QMS), ensuring full compliance with ISO 9001 and driving excellence in quality performance, process management, and customer satisfaction.

Location:

Yateley

Permanent

Onsite

Key Responsibilities

Quality Management & Certification

Maintain and improve processes to ensure compliance with ISO 9001 across all company sites.
Lead proactive quality management initiatives using best-practice tools such as APQP to enhance products, processes, and customer satisfaction.

Process Management

Support the design, rollout, and continuous improvement of business processes by working closely with key departments.
Administer and develop the Promapp Process Management System and the Process Documentation Centre (PDC), including training and reporting on key process metrics.

Data & KPI Management

Provide data analytics to help process owners and leaders identify improvement opportunities.
Monitor and maintain all Quality Department KPIs, driving focused continuous improvement actions.

Quality Incident Support

Act as an escalation point for quality issues, ensuring structured problem-solving approaches (e.g., 8D, DMAIC) are applied across customer service, engineering, production, and project teams.

Customer & Contract Quality Support

Improve customer satisfaction through effective complaint resolution and reporting.
Provide quality expertise for pre‑qualification questionnaires, contracts, and customer audits.
Serve as the primary contact for customer quality representatives during audits and contract discussions.
Support the creation of quality plans for specific projects or contracts.

Audits & Compliance

Coordinate and lead internal audit programmes, conducting system audits and presenting findings and recommendations.

Communication & Systems

Maintain and enhance quality-related content on the company intranet to improve the visibility and accessibility of quality information.

Continuous Improvement

Contribute to business‑wide continuous improvement efforts to enhance quality, efficiency, and customer satisfaction.
Deliver training and coaching on quality tools and improvement techniques.

Business Awareness

Stay informed about company structure, products, and customers through training, internal communications, and cross‑department engagement.

Leadership Support

Provide deputy support for the Quality Manager when required.

Personal Skills & Attributes

Assertive and confident in expressing opinions and taking action when needed.
Strong communicator with excellent listening skills and experience working across functions with suppliers, customers, and internal teams.
Coaching & mentoring capability, able to support team development and guide Production Quality Engineers in daily tasks.
Skilled in conflict management, diplomacy, and forging positive working relationships.
Able to influence, motivate, and energise others at all organisational levels with a flexible communication style.
Highly capable in organisation, planning, and managing multiple priorities.
Strong results orientation, maintaining focus on both short‑ and long‑term goals.
High self-awareness, understanding strengths and areas for development.
A true team player, supporting wider business objectives and collaborative working.

Core Company Responsibilities

Adhere to all company policies and procedures.
Maintain and improve professional competencies through continuous personal development.
Keep updated on company structure, technology, products, and customers.
Promote effective internal working relationships through positive communication and collaboration.

Knowledge, Skills & Experience

Essential

IT literate with proficiency in MS Office (Word, Excel, PowerPoint).
Experienced in applying quality improvement tools.
Proven track record of driving continuous improvement and problem-solving in a manufacturing environment.
Experience working with IT‑based QMS tools (e.g., Promapp, QPulse, Master Control).
Ability to apply APQP techniques.

Desirable

Experience in manufacturing complex electro-mechanical assemblies.
Familiarity with EFQM frameworks.
SharePoint experience.

Qualifications

Essential

Minimum 5 years' experience in quality environments within engineering, manufacturing, marine, or defence sectors.
Bachelor's degree in Engineering (Manufacturing, Electrical, or Mechanical preferred).

Desirable

Certified ISO 9001 Lead Auditor (or equivalent).
Membership of CQI or ASQ.

Guidant, Carbon
60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy