Transport Coordinator

Main purpose and scope of job

All employees to take care for their own health and safety and that of others who may be affected by their acts or omissions. Additionally, employees must also co-operate with the company to enable it to discharge its own responsibilities successfully.

The Transport Co-ordinator is responsible for the effective planning, coordination, and day-to-day control of commercial waste collections undertaken by the fleet. The role ensures that vehicles, drivers, and routes are managed efficiently to deliver a reliable, compliant, and cost-effective service to customers, while meeting operational, legal, and health & safety requirements. The role will also provide cover for the rest of the fleet (bulk haulage)

To provide excellent customer service and a great customer experience, building relationships with customers (and colleagues) to achieve goals whilst balancing and supporting the needs of the business

Position within organisation

Reports to Transport Manager

Responsible for Collection Drivers

Budget Responsibilities N/A

Duties and key responsibilities - SHEQ

Responsible for their personal safety and that of all personnel under their authority, including others who may be affected by the company’s activities. In particular:

Act responsibly in relation to all matters which may affect the Health and Safety of yourselves and others whilst on Company premises, customers’ premises and travelling between sites, and to adhere to safety regulations at all times

Observe all safety procedures and instructions and assist in maintaining a safe workplace and reporting any accidents, hazards, near misses, damages or defects to tools and equipment to the appropriate person

Wear appropriate protective equipment (PPE) and use any safety devices provided by the company at the relevant times

Report any safety hazards, defects, near-misses or health and safety problems immediately

Complete Customer Site Risk Assessments, fully understanding the requirements and be able to transfer this knowledge to the Transport Operations team / crews.

Duties and key responsibilities - Operational

* Plan, schedule, and optimise daily and weekly collection routes to maximise vehicle utilisation and service efficiency.

* Become expert in the use of VWS Purgo or alternate business operating system to ensure that all work is effectively set up on the system, accurately recorded, and invoiced.

* Coordinate drivers, vehicles, and resources to ensure all commercial and trade waste collections are completed on time and to agreed service levels.

* Conduct daily debriefs with every driver to review completed work, missed collections, incidents, customer feedback and vehicle defects.

* Take full ownership of all job-related issues, including missed collections, access problems, contamination, customer complaints, and service failures, ensuring timely resolution and communication.

* Act as a central point of contact for drivers, customers, and internal teams, resolving operational issues and responding to service changes or disruptions.

* Monitor driver performance, adherence to routes, and completion of collections, addressing delays or non-compliance as required.

* Ensure compliance with transport legislation, waste regulations, health & safety standards, and company procedures.

* Manage vehicle availability, defects, maintenance scheduling, and breakdowns to minimise downtime.

* Maintain accurate transport records, route plans, and operational data using transport management systems.

* Support continuous improvement by identifying opportunities to reduce costs, improve route efficiency, and enhance customer satisfaction.

* Assist with onboarding and briefing of drivers, including route familiarisation and operational instructions.

* Deputise for the Transport Manager when necessary and carryout initial driver investigations.

* Support the arrangement of bin deliveries and collections as required

Experience

* Proven experience in a transport or logistics environment.

* Experience planning and co-ordinating multi collection / delivery routes in a fast-paced, time-critical environment.

* The role would suit somebody currently within the waste…