Digital Print​/Center Associate​/Customer Service

Overview

The UPS Store 7171 provides pay range information as noted. This is NOT a remote position. Pay rate: $13.00 per hour – Paid bi-weekly. The Digital Print / Center Associate delivers world-class customer service to all retail customers, including business owners, corporate professionals, and busy families. He or she packs and processes shipments for local, national, and international delivery using a variety of carriers and also manages and produces graphics and print orders.

In addition, he or she operates copiers, fax machines, binding equipment, laminators, and cash registers, among other daily tasks. The Associate advises customers by providing accurate information on products and services and demonstrates best practices in the industry.

The UPS Store is a franchised subsidiary of United Parcel Service (UPS) offering a range of services, including shipping, packaging, printing, and notary services.

Base pay range: $13.00/hr - $13.00/hr

Pay rate: $13.00 per hour – Paid bi-weekly

• Understands and fulfills the needs of walk-in customers and telephone/email inquiries
• Communicates effectively and practices good listening with customers, co-workers, vendors, and leadership
• Empathizes with and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
• Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions
• Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
• Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
• Produces/designs, proofs, and updates materials for print projects using Adobe and Microsoft Suites for both Mac and PC
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Prioritizes and optimizes the workload to streamline the production flow
• Frequently multi-tasks while maintaining extreme attention to detail and high quality control
• Maintains a clean, organized, and safe working environment
• May open and/or close the store and perform end-of-day accounting
• Takes action to learn new products, services, alternative solutions, and industry trends; retraining on lesser-used services as needed
• Performs other duties as assigned

• High school diploma or GED required
• Strong computer skills, including Microsoft Office
• Good communication and people skills
• Strong analytical and math skills
• Highly organized and detail oriented
• Able to work independently in a quick-turn environment and collaboratively as part of a team
• High energy level; prompt, reliable, and responsible
• Able to lift 40+ pounds

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Design, Art/Creative, and Information Technology
• Industries:
  Staffing and Recruiting

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