Student Success Coach

Student Success Coaches are responsible for coaching students to ensure a successful transition to and through college. They provide coaching and intervention to an assigned caseload of students, ensuring student access to programs and services, removing barriers to enrollment and progression, and supporting students in achieving their educational goals. They also assist in coordinating campus‑wide programs and major events under the Office of Student Success.

• Counsels, advises, and supports assigned students from enrollment through graduation
• Monitors progress of students in caseload with check‑ins, scheduled meetings, and proactive outreach
• Responds to students’ questions, concerns, and needs
• Builds meaningful, supportive relationships to foster a sense of connection and help students pursue their academic, personal, and career goals
• Conducts academic coaching through individual or group sessions to help students assess performance and develop success plans; serves as primary academic advisor for new students
• Assists students with registration, financial aid, student accounts, and related processes as needed
• Tracks students’ progress to ensure academic progression
• Maintains accurate notes and records in student success platforms and tracking systems
• Plans and conducts programming for student success
• Assists with summer orientation and new‑student welcome week activities
• Collaborates with other departments and services to understand processes and resolve student issues
• Monitors early‑warning systems to maximize detection and interception of potential withdrawal
• Ensures effective outreach to students regarding registration dates, add/drop, etc.
• Identifies at‑risk students and connects them to campus resources
• Works closely with other offices (academic advisors, athletics) to promote engagement and retention of at‑risk students
• Assists with weekend and evening events such as orientation, welcome week, move‑in, etc.
• Provides transportation for students to Coker events using University‑owned vehicles
• Other duties as assigned

Coker University commits to student and community service excellence, prioritizing respectful, timely, and professional communication. In compliance with all applicable civil‑rights and disability laws, Coker does not discriminate based on race, color, ethnicity, national origin, ancestry, religion, sex, sexual orientation, gender identity or expression, age, marital status, veteran or military status, or disability. Coker’s four‑year program emphasizes practical application of the liberal arts and hands‑on, discussion‑based learning.

Salary: $40,000 per year