Customer-Facing Help Desk Technician

A multi-disciplinary design firm is seeking a dynamic Help Desk Technician to enhance customer relationships and provide exceptional service. This role involves managing customer inquiries, ensuring satisfaction, and scheduling work in alignment with KPIs. Candidates should possess excellent customer service skills, a high school diploma, and prior customer-facing experience. The firm offers competitive pay, 25 days holiday plus bank holidays, a pension scheme, and paid time off, fostering a collaborative work environment.
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