Sales Customer Service Rep - NE

Mueller Refrigeration is seeking a detail-oriented, solution-driven Customer Service Representative to join our in-house Customer Service Team.

• Work closely with a select group of customers, building relationships with key accounts, sales personnel, and other internal departments
• Respond promptly to customer inquiries via phone, email, or portal regarding order status, shipment tracking, product specifications, and pricing
• Process customer purchase orders, verify product configurations, check pricing, and enter data accurately
• Coordinate with production planning, shipping, and sales teams to process order shipments and communicate realistic lead times
• Investigate and resolve complaints regarding damaged goods, shipping delays, or quality concerns by coordinating with other internal departments

• High school diploma or equivalent; associate or bachelor’s degree in business or technical field is a plus
• 1-3 years’ experience in customer service or sales support in a manufacturing/industrial environment
• Proficiency in MS Access, Word and Excel

• High attention to detail, multitasking ability, and problem-solving skills under tight production deadlines
• Strong verbal and written communication skills to translate technical manufacturing or shipping updates into clear terms for customers
• Proactive, positive attitude to collaborate cross-functionally with internal teams to achieve shared goals

• Full health benefits (Medical, Dental, Vision)
• 401k with company match
• Paid time off and paid holidays
• Life insurance, short-term and long-term disability coverage at no cost