Part Time Patient Access Representative

Part Time Patient Access Representative

Schedule: Part Time - Days

Highpoint Health - Trousdale with Ascension Saint Thomas is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well‑being so you can provide exceptional care to others. As a Part Time Patient Access Representative joining our team, you're embracing a vital mission dedicated to making communities healthier®.

Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

A Part Time Patient Access Representative who excels in this role:

• Collects patient demographic, insurance, and financial information for outpatient services and inpatient admissions.
• Verifies benefits, obtains authorizations as needed, and collects co‑pays/deductibles at the point of service to efficiently expedite the admitting process.
• Provides a positive first impression of the facility.
• Ensures all required demographic, billing, and clinical data are obtained and accurately entered into the registration system in a timely manner.
• Distributes and explains forms, documents, and educational handouts to patients and families.
• Verifies insurance benefits and obtains precertification/authorization as necessary.
• Determines and accepts required payments (e.g., co‑pays, deductibles) or refers to financial counseling as appropriate.
• Communicates professionally in‑person and by phone; provides clear instructions and excellent customer service.
• Protects patient privacy and confidentiality in all registration activities.
• Participates in performance improvement and required education.
• Works alternate shifts/areas as needed to support department operations.
• Performs other duties as assigned.
• Does not treat or provide clinical care to patients.
• While performing this job, exposure to blood borne pathogens may be present.

An ideal candidate for this position will have critical thinking skills, exercise decisive judgment, and be able to work with minimal supervision. They must be able to work in a stressful environment and take appropriate action.

• High school diploma or equivalent is preferred.
• Rapid learning and navigation of multiple software systems.
• Effective communication skills (read, write, speak, and understand) in English is preferred.
• Ability to complete the skills competency checklist within 90 days of hire.
• Ability to perform frequent keyboard data entry which may include repetitive hand/arm movements.
• Occasional walking, standing, sitting, squatting, pushing, pulling, and lifting or carrying up to 25 lbs.

Highpoint Health – Trousdale with Ascension Saint Thomas, formerly Trousdale Medical Center, is a 25‑bed critical access hospital offering an extensive range of in‑patient, outpatient and emergency services for adults and children. Critical access hospital simply means that the hospital is critical in providing healthcare to our community.

We want our patients and their families to feel confident in the staff's ability to provide professional care, while assuring that their rights as individuals are respected. From the 24‑hour emergency room to the state‑of‑the‑art laboratory, x‑ray, CT scan and rehabilitation services, the hospital delivers emergency and routine medical care by highly trained physicians, nurses and allied health professionals using the latest technology.

Highpoint Health – Trousdale with Ascension Saint Thomas, formerly Trousdale Medical Center, is part of Lifepoint Health and is an Equal Opportunity Employer. Highpoint Health – Trousdale with Ascension Saint Thomas, formerly Trousdale Medical Center is part of Lifepoint Health and is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.