Part-Time Customer Service Representative

Job Position:
Part-Time Customer Service Representative

Location:

Harvard, IL 60033

Pay Rate: $20.00/hr

Shift: 1st shift, Mon-Fri, 7:00 a.m to 3:00 p.m.

Description:

We’re looking for a motivated and detail-oriented Part-Time Customer Service Representative to join our team in Harvard, IL. In this role, you’ll be the primary point of contact for our customers, providing excellent support and ensuring their orders are processed accurately and efficiently. This position is perfect for someone who has a solid background in Electronic Data Interchange (EDI) and is looking for a flexible work schedule of 12–16 hours per week with compensation between $16 and $17 per hour.

• Serve as the primary point of contact for customer inquiries, providing timely and professional support via phone and email.

• Process and manage customer orders, focusing on accuracy and efficiency.

• Utilize EDI experience to handle and troubleshoot order-related issues and maintain data integrity.

• Collaborate with internal teams to resolve customer concerns and improve service processes.

• Maintain accurate and organized customer records and documentation.

• A minimum of 1 year of experience with EDI and warehouse/facility integrations is required.

• Proven experience in a customer service role.

• Familiarity with Net Suite is highly preferred.

• Experience with True Commerce/B2B Gateway is a significant plus.

• Excellent communication and problem-solving skills.

• Strong attention to detail and the ability to multitask in a fast-paced environment.

441350 / SUS – Harvard