Supplier & Customer Quality Engineering

Founded in 2015 to develop the world’s first industrially scalable laser metal additive manufacturing solution, Vulcan Forms is reshaping how the world manufactures critical products. We build and operate advanced digital infrastructure that enables innovation, accelerates growth, and supports sustainability across aerospace, defense, medical, and other essential industries. Through our vertically integrated capabilities, including scalable additive manufacturing and precision machining, we deliver true end-to-end production at scale by combining cutting-edge technology with a foundation of proven industrial craftsmanship.

Our team brings deep expertise in manufacturing, materials science, software, automation, and operations, united by a shared commitment to quality, curiosity, and accountability. We foster an inclusive culture where people take ownership, solve meaningful problems, and continuously learn, because we believe diverse perspectives lead to better outcomes.

• The Supplier & Customer Quality Engineer serves as a key quality interface across Vulcan Forms’ external value chain, supporting both supplier quality performance and customer quality requirements. This role is responsible for ensuring supplier-provided products and processes meet Vulcan Forms, customer, contractual, and regulatory requirements while also managing customer quality concerns from intake through resolution. The engineer will work cross-functionally with suppliers, customers, Engineering, Manufacturing, Supply Chain, and Quality to investigate issues, drive corrective actions, identify trends, and improve overall product and process quality.
  
  The ideal candidate is comfortable working directly with both suppliers and customers and can translate external quality requirements into effective actions throughout the manufacturing process.

• Serve as a primary Quality interface with assigned suppliers and customers, building effective relationships and ensuring timely communication and resolution of quality concerns.
• Manage supplier and customer quality issues from identification through closure, including containment, investigation, root cause analysis, corrective action, and effectiveness verification.
• Lead Root Cause and Corrective Action (RCCA) investigations for supplier-caused nonconformities and customer complaints, including SCARs and customer-required corrective action responses.
• Interpret customer, contractual, regulatory, drawing, specification, and Vulcan Forms Quality Management System requirements and ensure they are appropriately incorporated into manufacturing and supplier processes.
• Drive supplier quality performance through qualification, development, performance monitoring, corrective action, and continuous improvement activities.
• Conduct supplier capability assessments, process validations, onsite or remote audits, and qualification activities to support supplier selection and ongoing approval.
• Interface directly with customers to understand quality expectations, respond to quality concerns, and ensure customer-specific requirements are effectively implemented within Vulcan Forms operations.
• Analyze supplier, customer complaint, nonconformance, and quality performance data to identify trends, systemic issues, and opportunities for improvement.
• Develop and maintain meaningful supplier and customer quality metrics and communicate performance, risks, and improvement activities to internal and external stakeholders.
• Partner with Engineering, Manufacturing, Supply Chain, Operations, and other Quality functions to resolve product and process quality issues and ensure manufacturing readiness.
• Participate in product, process, and design reviews to ensure quality requirements are incorporated early and effectively.
• Support material review and disposition activities for supplier-related and customer-impacting nonconformances.
• Develop, maintain, and improve quality documentation, procedures, work instructions, records, reports, and process maps.
• Support internal and external audits and ensure compliance with applicable Quality Management System and regulatory requirements.
• Drive continuous improvement initiatives based on supplier performance, customer feedback, nonconformance trends, and quality metrics.
• Provide training and guidance to internal teams and suppliers on applicable quality requirements, processes, and expectations.
• Travel to supplier and customer locations as needed to support qualification, audits,…