Automotive Service Advisor​/Consultant

Join to apply for the Automotive Service Advisor/Consultant role at Mills Automotive Group
.

Location:

Ford of Harvey, Harvey, LA.

$62,000.00/yr - $/yr

This range is provided by Mills Automotive Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

• Perform service drive walk around inspections of customer vehicles and apply proper resources to accurately identify, verify and communicate clients' service needs. Record them along with current vehicle and client information on the repair order.
• Interact with customers to determine immediate service needs.
• Serve as a liaison between technicians and customers.
• Provide excellent customer service experience.
• Review service history, multipoint inspection results and recommend service to clients.
• Write and verify accurate repair orders and include supporting documentation to complete manufacturer’s warranty claims.
• Support service department goals by:
  • Improving sales of labor, parts, and accessories
  • Administering new and used vehicle warranty repairs in accordance with manufacturers' requirements
  • Verifying vehicle services are performed correctly upon completion by inspecting the vehicle prior to returning to customer
  • Performing an active vehicle delivery with the customer when the work is completed
• Build and maintain knowledge of products and services via on-the-job activities and completion of manufacturer training.

• Excellent communication skills and ability to be a team player
• Ability to minimize and redirect customers' frustrations
• Trainable
• Outgoing and friendly personality with great customer handling skills
• Professional appearance
• Strong organizational skills
• Technical certification a plus
• Manufacturer training certifications

• Earnings range between $62k-$110K
• Base range will be determined by competitive market rate for your skills, experience and performance
• Bonuses are a part of your total compensation and will be based on achievement of specific business goals
• Medical, Dental and Vision Plans
• Vacation Time
• 401k Plan
• Paid training
• Vehicle discounts
• Relocation assistance

Mid-Senior level

Full-time

Other

Motor Vehicle Manufacturing