Customer Service Representative

Description

Retif Oil & Fuel is one of the largest fuel and lubricant distributors in the southeast. We have proudly served our community since 1965, and we look forward to continued growth. At Retif, we are delivering energy to build communities. We all work together to grow our annual gallons sold to allow us to impact our communities by creating new job opportunities.

We specialize in delivering energy. Our customers are in industries like transportation, construction, marine, and retail.

• Trust – When we say we’re going to do something, we do it.
• Team – Our players are the most important part of who we are.
• Fun – We find a way to enjoy what we do every day.
• Make an Impact – We positively affect our customers, co-workers, and community.
• Learn and Evolve – We seek the best way, and we adapt.

• Answer/transfer high volume telephone calls
• Maintain customer accounts
• Provide product and/or service information to customers; cross-sell
• Accurately order requested products
• Build and sustain relationships with customers
• Appropriately manage customer concerns and provide solutions when possible
• Receive payments by credit card for orders and invoice payments and notify appropriate parties

• High school diploma/GED or equivalent required
• Excellent telephone skills
• Ability to multi-task, prioritize, and manage time effectively
• Computer skills:
  Word, Excel, Outlook, etc.

• Successfully perform quality work within deadlines with or without supervision
• Interact professionally and confidently with other employees, customers, and contacts
• Work effectively as a team contributor on all assignments
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations

• Sit, stoop, lift up to 15 pounds, type, communicate effectively, manage conflict
• Work evenings and/or weekends, attend remote meetings, and travel

• 401(k) Retirement Plan
• Paid time off
• Paid holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Company paid disability insurance
• Company paid life insurance
• Company paid AD&D insurance
• And more!

Retif Oil & Fuel is an Equal Opportunity Employer. Retif provides employment opportunities without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, or veteran status.