Marketing Supervisor

Marketing Supervisor

1 day ago | Be among the first 25 applicants

• Personally provides superior guest service by demonstrating and up-selling all levels of the Player’s card benefits, current promotions and/or events.
• Responsible for PENN Play guest benefit delivery, providing excellent guest service while diligently and enthusiastically promoting marketing objectives.
• Responsible for the professionalism and performance of the PENN Play staff and service areas while providing an experience that meets departmental expectations.
• Acts as a role model for others to emulate.
• This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.
• Understands and adheres to all property and departmental standards, policies, and procedures.
• Interviews, hires, trains, and directs staff members in a manner that ensures department success.
• Proactively counsels team members and implements necessary corrective measures.
• Effectively handles difficult guests and escalated situations expediently.
• Supervises Marketing Representatives including scheduling, monitoring breaks, and ensuring compliance with all departmental policies and procedures.
• Ensures accuracy and integrity of player database; authorizes necessary overrides and oversees daily paperwork/logs for accuracy and completeness.
• Assists in the organization and implementation of special events/promotions within the Marketing department. Schedules and staffs said events when necessary.
• Able to answer all questions about Player’s Club program, gaming, and general property information.
• Maintains open communication with Department Manager and staff.
• Displays the ability to be a team player and interfaces with other departments to develop key relations to ensure maximum efficiency in completing job tasks.
• Creates fun for the guests appropriate to a casino environment.
• All other duties and/or responsibilities as assigned.

• High School Diploma or GED equivalent required;
  Bachelor's degree preferred.
• 2-3 years of related casino experience or 6 months of Casino Marketing experience required.
• Basic computer skills required; proficiency in Microsoft Office applications preferred.
• Must understand and speak the English language.
• Must be able to sit or stand for long periods of time.
• Ability to accurately prioritize, organize, and complete multiple activities within realistic time goals.
• Must maintain a positive attitude and must be a team player at all times.
• Ability to train and mentor both individuals and a team.
• Must be a self starter and require little supervision or direction.

Seniority level:
Mid-Senior level

Employment type:

Full-time

Job function:
Marketing and Sales

Industries:
Gambling Facilities and Casinos

Location:

New Orleans, LA | Salary: $60,000.00-$70,000.00