Customer Service Associate

The Customer Service Associate assists customers and helps to maintain the store appearance. This role covers all aspects of customer service, merchandising, and store maintenance with an emphasis on accurate register operation and Ollie’s Army proficiency.

• BE A TEAM PLAYER – Associates are expected to be supportive and work together.
• BE CARING – Treat others with courtesy, dignity, and respect.
• BE VALUE OBSESSED – Live the “good stuff cheap” mindset.
• BE COMMITTED – Operate with grit, passion, tenacity, and action.
• BE GROWING – Get better every day.
• BE REAL – Associates should be honest, transparent, genuine, trustworthy, and sincere.

• 20% employee discount
• Flexible schedule
• Strong career growth & talent development culture

• Greet and acknowledge every customer with Ollie’s “Yes I Care, Yes I Can” approach to build long‑term customer loyalty.
• Accurately and efficiently operate the register, approve refunds for other associates, and assist with training new Sales Associates.
• Assist with receiving the truck, pricing items, merchandising products, and recovering the store.
• Communicate customer needs to Team Leaders when necessary.
• Maintain store appearance and complete any additional responsibilities or duties as assigned.

• High school diploma or equivalent preferred.
• 6 months of prior retail experience preferred.
• Ability to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who wants to engage and serve customers.

• Ability to lift and carry up to 50 pounds.
• Ability to push and pull up to 35 pounds.
• Ability to stand for extended periods and work in a safe manner.

Ollie’s is an equal‑opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, national origin, age, veteran’s status, disability, or any other legally protected status.