Area Host

We are currently forward planning for future roles that may become available as an Area
Welcome Host
. If you are successful in your application, you will be placed in our Talent Bank for up to six months. If a suitable opportunity becomes available during that time, you may be offered a role.

Please note that we are unable to accept your application if you do not meet the following criteria.

• You will be working an average of 35 hours per week, working alternative Saturdays.
  This role is shift-based, which includes, early starts, late finishes, weekends.
• This posting is for future roles across different locations (Clacton, Thorpe-Le-Soken, Harwich International & Walton-on-the-Naze), shift times will depend on the location, however the role would require either one or a combination of early or lates shifts ranging from 06:00 – 21:30.
• You must be able to arrange your own transport to ensure timely arrival for early and late shifts.
• Candidates will be subject to a Right to Work check & DBS check for this position
• This vacancy is for persons aged 18 and over.

Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.

The purpose of this role is to provide a safe environment whilst delivering effective customer service and seeking opportunities to enhance customer experience at our station.

• Creating a welcoming environment whilst providing pro-active assistance to our customers on and off trains is important in this role.
• Responsible for all matters regarding to safety, security, cash regulations and maintenance of the ticket machines.
• Carrying out winter precautions as per station arrangements.
• Maintaining security and station cleaning in order to uphold the appearance of our station
• Security checks as part of the station security plans (SSP). Dependent on the station there are varying levels of security checks – from every 30 minutes to twice a day- looking for left items, waste bins being secure, and doors being shut and / or locked etc)

We’re Looking For Candidates Who:

• Have a friendly, approachable demeanor with the ability to communicate effectively
• Are calm under pressure, able to think on their feet, and able to handle various situations
• Possess a “can-do” attitude and enjoy working as part of a team
• Take pride in providing top-notch customer service and passionate in ensuring customer safety.
  
  Effective customer service and interpersonal skills are crucial for this role.
• Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
• You must be flexible (in your working hours).

• Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
• International Adventures: After 12 months, unlock discounted international travel for you and your family.
• Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
• Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
• Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
• Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
• Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
• Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.

The closing date for all completed applications is on Friday 13th March 2026

* Please note vacancies can close earlier due to high influx of candidate applications*

At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team…