Retail Manager

1 day ago

• Serve as primary buyer for the resort shop, meeting with vendors and product representatives to identify and select luxury goods and gifts that align with the resort's brand standards.
• Display strong merchandising skills with keen attention to visual presentation and detail.
• Curate a distinctive collection of high‑quality merchandise that appeals to the resort's discerning clientele.
• Stay informed of current trends in luxury retail and resort gift shop offerings.

• Oversee all daily operations of the Wequassett Resort Shop.
• Coordinate monthly physical inventory of all merchandise and stock and ensure timely submission to the finance department.
• Ensure all pricing is accurate and in accordance with budget and departmental goals.
• Monitor sales performance and adjust strategies to meet revenue targets.
• Maintain organized stockrooms and ensure proper rotation of merchandise.

• Recruit, interview, select, and train seasonal sales personnel.
• Schedule and supervise shop staff to ensure appropriate coverage.
• Foster a team environment focused on exceptional customer service.
• Conduct performance evaluations and provide ongoing coaching and development.
• Lead by example in delivering five‑star customer experiences.

• Provide personalized, high‑level customer service to resort guests.
• Handle customer inquiries, special requests, and resolve any concerns professionally.
• Create a welcoming and luxurious shopping environment.
• Build relationships with returning guests and anticipate their needs.

• Work closely with other resort departments to support overall guest experience.
• Communicate effectively with management regarding inventory needs, sales trends, and operational matters.
• Participate in resort meetings and initiatives as needed.
• Maintain professional relationships with vendors and sales representatives.

• 2‑3 years of supervisory experience in a retail or merchandising environment required.
• Hotel or resort experience is helpful but not required.
• Proven track record in visual merchandising and product selection.
• Experience with inventory management and retail operations.

• Strong eye for detail and visual merchandising.
• Excellent customer service skills with ability to engage with luxury clientele.
• Strong communication skills, both written and verbal.
• Proficient computer skills, including point‑of‑sale systems and Microsoft Office.
• Ability to work collaboratively across departments.
• Strong organizational and time‑management abilities.
• Financial acumen with understanding of budgets and profit margins.
• Professional demeanor appropriate for a five‑star resort environment.
• Self‑motivated with ability to work independently.
• Flexible and adaptable to the needs of a seasonal operation.
• Passionate about retail and creating exceptional guest experiences.
• Detail‑oriented with high standards for quality.

• Ability to stand for extended periods up to 10 hours per day.
• Ability to lift and move merchandise (up to 25‑30 pounds).
• Availability to work flexible hours, including weekends and holidays as needed during the season.

This is a seasonal position aligned with the resort's operating calendar. Specific start and end dates will be communicated during the interview process.

Hourly Pay Range: $25 - $30 / hour based on qualifications.

Location:

Harwich, MA